The Interview Business Technology
Two Steps of Interviewing • 1. Screening • Process of elimination • Have necessary skills? • Questions designed to collect facts • Done by reading apps and resume • May be conducted over phone
2. Selection • Conducted by person with authority to hire • Can you do tasks required • Fit in? • Can be done one-on-one or panel
4 Types of Questioning Techniques • Informal • Know what questions want to ask • May lead to additional questions, thus taking longer • Structured • List of questions prepared based on requirements of job • Same questions asked of every candidate • Notes are taken
Unstructured • Can be stressful if not prepared • May ask question or two and then wait • Be prepared to have own questions • Sequential • Interview with several people but only one at time • May interact with them during actual job • Treat each one as separate interview
What to do BEFORE an Interview • Learn about employer and company • Know what have to offer: • education, skills, training, experience, etc. • Learn salary ranges for position applying for • Know exact place and time of interview, interviewer's full name, correct pronunciation, and title. • Determine how opportunity will impact long-term career goals. • Wear proper attire. • Greet interviewer with firm handshake and enthusiastic smile. • An interview is a "two-way street." • Know what questions to ask during interview. Your questions allow hiring manager to evaluate your professional and personal needs. Insightful questions help both determine if relationship will be mutually rewarding.
What to Bring… • A large envelope, slim briefcase, and file or portfolio cover to carry papers. • Several copies of resume and original copies of all relevant certificates • A pen and small pad (if you need to write down important information) • Your calendar (in event you want to schedule additional interview) • Copies of reference sheet with names and phone numbers of people whom employer can contact about your past performance (if not in resume) • Social security number
Research Company BEFORE Interview • Know industry • Technological changes • How large is company • Age of company • What does company do • Knowledge about position • Salary Range for position • Find information at community affairs, internet websites, local library, or visiting with someone you know
Finally…Practice, Practice, Practice • Rehearse • Practice answering questions • More than one or two word answers • Hear your voice • Practice in mirror • Be physically and mentally prepared • Etiquette
During the Interview • Be prompt. Arrive 10-15 minutes early • Be friendly and courteous. • Let employer control the interview. Follow interviewers cures. • Listen carefully • Be positive. Don’t criticize former employers or workers. • Don’t stress money at first contact. • “What is the salary range for this type of position?” • Try and point your qualifications for job. • If offered position, do not need to give answer immediately. • Thank interviewer
After the Interview • Thank receptionist • As soon as you can, write down notes on interview. • Who you spoke with • What are next steps • What do you need to do or send • Write thank-you letter within 24 hours • Depending on employer’s statement as to when filling position, you might call back in a week or two to repeat your interest and ask when decision will be made. • Remember: just because you have an interview, you shouldn’t stop your search. Keep moving ahead on contacts with other employers. Many people have as many as 6-10 interviewer before they get a position
Interview Don’ts Cell phones Chew gum or smoke Use slang, ramble Don't answer with a simple "yes" or "no." Explain whenever possible. Describe those things about yourself which relate to the situation. Don't lie. Don't make unnecessary derogatory remarks about present or former employers. Don't over-answer questions. If interviewer steers conversation into politics or controversial issues, try to do more listening than speaking since this could be a sensitive situation. Don't inquire about salary, vacations, bonuses, retirement, etc., on initial interview unless sure employer is interested in hiring you.
Etiquette Etiquette Activity Etiquette Quiz
Interview Do’s • Introduce yourself • Be interested in other person • Call interviewer if you’re unable to keep appointment • Stand until invited to sit • Call people by proper name • Arrive on time or a few minutes early. • If presented with an application, fill it out neatly and completely. • Greet interviewer by last name if you are sure of pronunciation. • Look employer in eye while speaking. • Apply background, skills and accomplishments to position/question. • Stress achievements. • For example: sales records, processes developed, savings achieved, systems installed, etc. • Conduct yourself as if determined to get job. • Show enthusiasm.
Legal Questions • Education, training, experience • Career interests and work goals • Interest in specific job and company • Salary and Benefits • Self-assessment • Perform functions of job • Can you show proof of age by birth certificate, AFTER HIRING. • Authorized to work in the US? • Academic, professional or vocational schools attended • Language skills such as reading and writing foreign languages • Ability to do manual labor, lifting and other physical requirements
Illegal questions for interviewer to ask • Criminal record • Age • Marital status • Race • Color • Sex • Religion • Birthplace • Disability • Personal – height, weight • Child arrangements • How do you define sexual harassment? • Medications • Rent or own • Have you ever filed worker’s comp? • Military • If you have any major debts
How to Respond to an Illegal Question • That’s (great) (strange) (different) question. • No one has ever asked me that before. Why did you? • Attempt to determine why interviewer is asking such question. • If know why, reply with appropriate reasonable answer • Most often interviewer will drop and move on
Questions to Ask the Employer • Would you describe a typical work day and the things I will be doing? • How will I be trained or introduced to the job? • What are the department goals for the year? • How is the job important to the company? • Who are the people I would be working with? • What are my job duties?
Things you should never ask • What is my salary? (unless brought up by interviewer) • When can I take a vacation? • How big is my office? • When do I get a raise? • How long do I get for lunch? • When will I be promoted? • Any negative question!
Questions Asked By the Employer • Tell me about yourself? • What are your long-range career goals? • Where do you see yourself in 5 years? • Why did you decide to seek a position with this company? • How do you work under pressure? • What is a strength and a weakness you have?
Dress for Success • Look polished and professional • If unsure, always overdress • Conservative • Clothing should fit well and be clean and pressed • Natural fabrics • No jeans and tennis shoes • Keep jewelry to minimum • Groomed
Why People are not Hired • Poor personal appearance • Overbearing-too aggressive • Inability to communicate clearly • Lack of career planning • Lack of enthusiasm and interest • Overly nervous • No participation in extracurricular activities • Poor school record – Grades barely passing
Weakness GOOD Tell me about yourself BAD GOOD LUCK! Tell me about yourself GOOD See yourself in 5 years GOOD
So you have a job now… Know How to Keep It?
I’m here. Now what? • First impression • Dress, communication, names • Build rapport • Listen • Own up to mistakes • Learn AND ask questions • Email • Facebook
Employer Expectations Name some expectations an employers will have about its employees…
What Upsets Employers Most You decide… list five
Know Your Rights! • Title VII of Civil Rights Act of 1964 • Equal Pay Act (EPS) of 1963 • Age Discrimination in Employment Act (ADEA) of 1967 (amended 1978) • Vocational Rehabilitation Act of 1973 • Equal Employment Opportunity Guidelines • Americans with Disabilities Act (ADA) • Fair Labor Standards Act (FLSA)
Federal and Missouri Child Labor Laws (child = 17 years of age and under) • During School • No more than 3 hours a school day • No more than 18 hours in school week • Work may not begin before 7:00 am • Work may not end after 7:00 pm • During Summer (June 1 through Labor Day) • No more than 8 hours per day • No more than 40 hours per week • Work may not begin before 7:00 am • Work may not end after 9:00 pm
Additional Federal Laws • Youths 16 & 17 may perform nonhazardous job for unlimited hours • Fourteen is minimum age for most non farm work • Newspaper, television, gather evergreens • Hazardous occupations orders apply to minors under 18 • Explosives • Coal mining • Logging • Radioactive substances • Slaughtering, meat processing • Power driven machines • Excavation operations
Additional Missouri Laws • Minors under sixteen can’t • Operated power driven machinery • Scaffolding • Mining • Stone cutting • Plant manufacturing • Establishments that heat or cool metals • Sawmills • Establishments that manufacture intoxicating beverages
For more information… US Department of Labor Wage and Hour Division 1222 Spruce Street Room 9.102B St. Louis, MO 63103 (314) 539-2706