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Breakdown of 2008 UNOS Member Survey Respondents

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68 diapositives · 788 Views · Feb 23, 2014

Breakdown of UNOS Member Survey responses from various staff positions in Texas, highlighting resource utilization, service quality, and information preferences. Discover usage patterns, satisfaction levels, and top resources utilized.

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  1. Breakdown of 2008 UNOS Member Survey Respondents OPO exec. dir. 21 TX social worker 73 OPO procurement dir. 17 TX data coord. 92 OPO procurement coord. 92 TX quality mgr. 13 OPO data coord. 24 TX financial coord. 32 OPO quality mgr. 17 Other TX staff 35 OPO hosp. dev. mgr. 3 Lab director 27 Other OPO staff 30 Other lab staff 145 TX prog. admin. 101 Assoc. exec. 1 TX clin. coord. 413 OPO PR professional 38 TX physician 133 TX PR professional 4 TX surgeon 105 Other 27 Phys/prog. dir. 35 Surg/prog. dir. 59

  2. Percentage Breakdowns of Respondents • OPO-related respondents 13.4% • Transplant-related 71% • Lab-related 11.2% • Other 4.7%

  3. Years in Transplantation

  4. Services members use and how frequently

  5. Use of Help Desk

  6. Use of Membership Services

  7. Use of DEQ Member Reporting Line

  8. Use of UNet

  9. Use of Support from Regional Administrator

  10. Use of Data Requests

  11. Use of Training & Resources

  12. Use of Support from Site Surveyor

  13. Use of Support from Review Board Coordinators

  14. Services Used Most Often • Unet (76.8% use it frequently or occasionally) • Data Requests (42% use this frequently or occasionally) • Help Desk (37.9% use it frequently or occasionally)

  15. Quality of Services

  16. Quality of Help Desk

  17. Quality of Membership Services

  18. Quality of DEQ Member Reporting Line

  19. Quality of UNet

  20. Quality of Support from Regional Administrator

  21. Quality of Data Requests

  22. Quality of Training & Resources

  23. Quality of Support from Site Surveyors

  24. Quality of Support from Review Board Coordinators

  25. Highest Rated Services • Unet (73% rated as excellent or very good) • Data Requests (62.7% rated as excellent or very good) • Help Desk (68.1% rated at excellent or very good)

  26. What Information Resources Members Use and How Often

  27. Use of Regional Meetings

  28. Use of Policy Notices

  29. Use of Public Comment Documents

  30. Use of Policy Brochures

  31. Use of OPTN Evaluation Plan

  32. Use of UNOS Update Magazine

  33. Use of Professional Education Resources

  34. Use of System Notices (emails about changes to Unet)

  35. Use of Transplant Living Web site

  36. Use of UNOS Web site

  37. Use of OPTN Web site

  38. Use of Emails from UNOS Communications Mailbox

  39. Use of Committee Reports

  40. Use of Board Meeting Summaries

  41. Top 5 Resources Members Use for Information • UNOS.org • System Notices • Policy Notices • UNOS Update Magazine • UNOS Communications Emails

  42. Quality of Information Resources

  43. Quality of Regional Meetings

  44. Quality of Policy Notices

  45. Quality of Public Comment Documents

  46. Quality of Policy Brochures

  47. Quality of OPTN Evaluation Plan

  48. Quality of UNOS Update Magazine

  49. Quality of Professional Education Resources

  50. Quality of System Notices (Emails about changes to UNet)