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BrainStorm QuickHelp eSummit, q4 2013

The End-User Experts Present. BrainStorm QuickHelp eSummit, q4 2013. Tyler Rogers QuickHelp Senior Account Manager Derek Adams QuickHelp Product Manager. AGENDA. BrainStorm Introduction. QuickHelp – ROI Beyond Deployment Monday. QuickHelp – What’s new?.

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BrainStorm QuickHelp eSummit, q4 2013

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  1. The End-User Experts Present BrainStorm QuickHelp eSummit, q4 2013 Tyler Rogers QuickHelp Senior Account Manager Derek Adams QuickHelp Product Manager

  2. AGENDA BrainStorm Introduction QuickHelp – ROI Beyond Deployment Monday QuickHelp – What’s new? Best Practices for Leveraging QuickHelp – An Interview with a QuickHelp Customer QuickHelp: What’s on the Horizon Q&A Prizes Giveaway

  3. BrainStorm Introduction

  4. Introducing: BrainStorm, Inc. • 18-years of expertise training end users • Millions of end users trained • Thousands of clients:

  5. QUICK START CARDS • BrainStorm Quick Start Cards

  6. INSTRUCTOR-LED TRAINING “Every trainer sent to us was of the highest caliber; they had depth of technical knowledge,excellenttraining techniques and superb people skills.” -Robert RocheNYSED, Help Desk/Training Mgr

  7. LIVE SUPPORT: PC HELPS • Leading Provider of Expert Application • and Device Support for Business Users Applications, Devices, and Operating Systems Supported Microsoft Office Office 365 Other Microsoft Devices Operating Systems Surface Tablet Windows PC Windows Tablet Windows Phone Outlook PowerPoint Excel Word Outlook Office Lync SharePoint SkyDrive Communications/ Lync Collaboration/ SharePoint/Exchange Project Access Windows 8 Windows 7 Windows XP All prior versions Sample Listing. All versions/releases of these and other applications are supported. • Live, on-demand phone support and training, complementing the corporate help desk • Certified, US-based experts answer calls, typically within two rings • 450+ clients; 1.6M business users currently under contract • Over 1,000 Microsoft migrations supported

  8. BrainStorm QuickHelp™

  9. Meeting all Points of Need Onsite Instructor-led Training QuickHelpTM Video-Based Training eLive Instructor-led Training Ensure Users Learn Teach Support Quick Start Cards QuickHelpTM Video-Based training Live Phone Support

  10. QuickHelp ROI Beyond Deployment Monday

  11. Adoption is a Process • QuickHelp • Live Phone Support • Instructor-Led Training • Train-the-Trainer • QuickHelp • Live Phone Support • Quick Start Cards • Instructor-Led Training • QuickHelp • Live Phone Support • Tips-n-Tricks • Quick Start Cards(w/ Videos)

  12. This is Thomas

  13. Thomas Was This Happy

  14. …. Fewer help desk calls lately … • Does that mean people now know how to use the applications?

  15. The Compound Effect

  16. If I’ve saved 5 minutes a week …

  17. Thomas Compounded

  18. Thomas Compounded Thomas earns $25 an hour $6.25 saved each time he schedules his weekly meeting 50 x $6.25 = $312.50 per year 15 minutes x 50 weeks = about 12.5 hours – 1.55 work days per year that Thomas can give back

  19. Thomas’ Company Compounded 200 employees, average salary same as Thomas Each learn computer skills that save them 15 minutes a week 50 x $6.25 = $312.50 x 200 = $62,500 per year $62,500 / $25 an hr = 2,500 man hours They paid $5,000 for QuickHelp $62,500 - $5000 = ROI for this example

  20. Thomas’ Compounding Compounded

  21. End-users will pull learning this much

  22. When learning happens

  23. Messaging Resources

  24. What’s New in QuickHelp

  25. Key New Features

  26. Sharing Demo

  27. New QuickHelp for Office

  28. Key Authentication QuickHelp 2 1 5 3 4

  29. Azure Media Services Global Delivery Network Improved Asset Security

  30. New Installation Package

  31. Announcing QuickHelp for…

  32. The New QuickHelp Add-in http://quickhelp.brainstorminc.com/download

  33. Best Practices for Leveraging QuickHelp

  34. QuickHelp Customer Interview • Kim Reist – IT Service Desk • Texas Medical Association

  35. Kim Reist’s QuickHelp Memes

  36. QuickHelp Customer Interview • Kim Reist – IT Service Desk • Texas Medical Association

  37. Messaging Resources

  38. Frequently Asked Questions

  39. QuickHelp: What’s on the Horizon

  40. What’s Next?

  41. QuickHelp: Q&A

  42. Question and Answer Session

  43. QuickHelp eSummit Prize Giveaway

  44. QuickHelp eSummit Prize Giveaway

  45. Thank you for joining today! Tyler Rogers: trogers@brainstorminc.com Derek Adams: dadams@brainstorminc.com

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