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Combating Workplace Conflict Understanding & Dealing with Conflict

Combating Workplace Conflict Understanding & Dealing with Conflict. By Glenice Booker-Butler Bus-Comm304 / 2011. Misunderstandings Unresolved Issues Cultural Differences Negative Connotations Poor Communicating Skills Responsibility Issues. Causes & Reasons for Conflict.

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Combating Workplace Conflict Understanding & Dealing with Conflict

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  1. Combating Workplace ConflictUnderstanding & Dealing with Conflict By Glenice Booker-Butler Bus-Comm304 / 2011

  2. Misunderstandings • Unresolved Issues • Cultural Differences • Negative Connotations • Poor Communicating Skills • Responsibility Issues Causes & Reasonsfor Conflict

  3. "Improve Communication Skills in the Workplace." "Working together as a team and not individually.“ “Enhancement in learning and group outcomes.” Purpose & Goal 

  4. Clarity • Listening • Verbal & Non-verbal • Respect • Motivation Communication Skills

  5.   Communication                    Modes

  6. Effective Communication Strategies Strategies limit the negative aspects of conflicts and increases the positives.

  7. Assertive • Cooperative • Internal & External Communication Styles

  8. Rights • Interests • Badmouthing • Undermining • Threats Stages & Signs of Conflict Facts Feelings Identity

  9. Absentees • Resignations • Publicity Issues • Low Productivity • Reputation Issues • Legal Issues Without Resolution

  10. Conciliation • Feedback • Appreciation • Satisfaction • Negotiation • Mediation Team CommunicationResolutions

  11. K. O. Locker, D. S. Kienzler, Business & Administrative Communication , 2010 • D. Stone, B. Patton, S. Heen, Difficult Conversations (Excerpt)”Sort Out the Three Conversations.” • Thomas-Kilmann Conflict Mode Questionnaire & Scoring • Professor Christina Kaiser, Business Communication Bus304 - Course materials • http://en.wikipedia.org/wiki/Conflict_resolution retrieved 11/24/2011 • http://en.wikipedia.org/wiki/Conflict_management retrieved 11/24/2011 References

  12. The End

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