Dynamic Case Management for Women: Strategies and Best Practices

1. Module 5 Assessment, Intake, Supervision and Case Management

2. Case Management is a dynamic process… … that requires correctional practitioners to work collaboratively with women to define individual needs and to specify mutually agreed upon outcomes. - (Van Dieten, Robinson, Millson, Stringer, 2004).

3. A 5-Stage Model of Effective Case Management… • Assessment • Enhance Motivation • Provide Options and Opportunities for Success • Promote Formal and Informal Supports • Review and Reinforce Progress

4. Stage 1- Assessment… What assessments are you currently using? Are you satisfied…?

5. Gender-Responsive Assessment? Some promising developments • NIC • LSI-R Trailer • Other Innovative Assessments (SPIn- www.orbispartners.com)

6. Gender-Responsive Assessment... Critical Elements: • Dynamic and sensitive to change • Include gender-responsive items • Includes protective factors and strengths • Integrated Case Plan approach • Empathic and motivational interview style

7. Interview Style and Approach Methods to generate a safe and communicative environment?

8. Interview Tips 1. Talk less and listen with purpose. 2. Ratio for questions to reflections/summaries is 2:1

9. Stage 2- Enhance Motivation… Use Motivational Interviewing (Miller and Rollnick)…to increase commitment to change

10. Motivational Strategies 1. Feedback 2. Prioritizing 3. Goal Setting

11. Feedback Step 1: Set a time for feedback. Step 2: Provide rationale. Step 3: Review strengths. Step 4: Review challenges Step 5: Summarize and clarify.

12. Goal Setting Help women develop a personal goal… a SMART goal… S = Small, specific M = Measurable A = Attainable R = Realistic T = Timely

13. Demonstration of Feedback- Beth Step 1: Set a time for feedback. Step 2: Provide rationale. Step 3: Review strengths. Step 4: Review challenges Step 5: Reach agreement.

14. Setting a SMART Goal S = Small, specific M = Measurable A = Attainable R = Realistic T = Timely

15. Stage 3- Provide Options and Opportunities… 1. Personal 2. Vocational 3. Family and Social 4. Life Needs and Stability Factors…

16. Stage 4- Promote Formal and Informal Supports… Focus on helping women to identify and build a pro-social support network…

17. Stage 5- Review and Reinforce Progress… Reviewing the Case Plan • Reinforce progress • Explore barriers to success and propose solutions • If goal achieved – establish a new priority target.

18. Barriers to Completing the Case Plan… • Goals conflict with other priorities • Goals are too big, unrealistic, unattainable • Practical and situational barriers • Recurrence of high-risk situations and behavior • Women with particular challenges .

19. Agency Barriers… Activity: Working in a small group • Identify agency policies and practices that can be a barrier for women. • Identify agency policies and practices that can be a strength, support or assistance for women.

20. Summary of Key Concepts… Case Planning … • Is a dynamic process • Is collaborative • Consists of 5 –Stages • The CASE PLAN provides a record of progress and should guide SUPERVISION…

21. Managing Your Workload • Specialized caseloads • Specialization within a mixed caseload • Size of caseload • Team approach • Brokering services • Task and time requirements • Geographic distance • Ability to function relationally, bi-culturally and cross-culturally • Quality vs. quantity • Self care

22. Activity: Cross-Gender Supervision What are the pros and cons of same gender supervision?

23. Case Management/Supervision • Group Supervision • Restorative Justice