Public Speaking Motivate | Persuade | Influence
Public Speaking – Introduction Motivate Persuade Influence Your Influence Factor
Project Yourself as a Leader • The way you • project yourself as a leader • (thought leader) • will have a • greater impact • than anything else you do in • determining your success • as a • Leader • Why?
Project Yourself as a Leader Respect Credibility Leadership (command) Effective Public Speakers Earn:
Project Yourself as a Leader • People want to (yearn to) follow Dynamic Charismatic Respected leaders because they are effective communicators
Project Yourself as a Leader Recent Study: IBM cited public speaking skills as the #1 factor in determining criteria for promotion at the executive level
Effective Public Speaker = Leader As leaders you must: Thrive in the spotlight A dynamic speaker can: Cover up “blemishes” or “flaws” Buy time to improve on weaknesses (opportunities) Being a good speaker carries that much weight
Effective Public Speaker = Leader Definition of Effective Public Speaker What all great leaders have in common is that they can “stand and deliver” a captivating message that elicits emotion in the audience.
Communication Q How much time do you spend on the single most important quality of a leader – effective communication? A Probably NOT enough!
Communication At Liberty National, we have opportunities All day/everyday In and out of the Branch To “hone our craft” in effective communication We are always on stage! There is no on/off switch Nor should there be
Communication Where are the Opportunities to Influence with communication? Field Training In the home selling On the Phone Agency meetings Leadership meetings Manager meetings
Communication There are times when the spotlight gets brighter: Groups Leadership Academy – 101 thru 301 Seminars Branch Manager meetings Conventions
Keys to Communication You must prepare and practice your craft, which ultimately will become your influence factor If not, your weakness will be exposed
Keys to Communication Present, speak, influence from a position of strength! Know your material Be genuine Be passionate Be informative And, don’t forget to smile!
Keys to Communication Make it your culture to always be a role model in the way you communicate in and out of the office
Become a Dynamic Leader • Be yourself • Be consistent in ideals and motives • Be inspirational in everything you do DynamicLeader Leader
Become a Dynamic Leader LOYALTY deep sense that you will lead others to greater success. MOTIVATION you will create a Branch of self-motivated, confident people that will run through walls for you if asked. EMULATION imitation is the finest form of flattery. Your people will want to emulate your style because it’s effective, dynamic, and contagious! PRODUCTION well-structured and organized professionals will drive your production (AP and recruiting) to new higher levels.
Become a Dynamic Leader The way you project yourself “on stage” as a leader will have a greater impact than anything else in determining your success as a leader.
Science Behind a Speech Live Audience Practice Time +33%
Designing a Speech The key to designing a speech is to make it flow. Patterns you can use to make it flow are: Problems and Solution. Past, Present, and Future. Cause and Effect. This will create a template for your speech.
Designing a Speech Next, write your ideas on index cards then put them into these categories: Open/Intro - “key is to get off on the right foot” – Golf 1st tee. Body Index – talking and data points, include logical and emotional appeals, use success stories from your Branch. Mark Murphy, from the Leadership IQ calls it “storytelling” and it’s highly effective. Close/Conclusion – Your final chance to influence your audience
Let’s Break It Down Further INTRODUCTION Your speech starts the moment you walk on stage. Who you are/what you do/why you are here – Make it clear. What’s your objective – Why your audience should listen. Introductions can include: Quotations Rhetorical Questions Stories or Anecdote Startling Statistic (my favorite) Historical Event Title of Your Speech Use of Same Day Newsworthy Item
Simple Facts AVOID: The Phrase “Before I begin” – you began when you walked to the front of the room. Do not apologize for anything on stage – sign of weakness. KEY: Quickly develop a common bond with your audience while emphasizing the speech subject. BODY: Simple, succinct data and talking points about your subject matter. CONCLUSION: “A speech is a like a love affair. Anyone can start one, but it takes a lot of skill to end it.”
The Conclusion Must: SUMMARIZE YOUR SPEECH Summarize your major points – quick review. Remind your audience of your attitudes toward the ideas you expressed. PROVIDE CLOSURE Your conclusion must give the audience a feeling that your speech is complete. People have a psychological need for closure. Put a period at the end of your speech and leave it there. CONCLUSION KEY – LEAVE GREAT FINAL IMPRESSION. The conclusion is your last chance to influence audience expectations. Conclusions should “grab” their attention and score a direct hit to their gut. Stability, financial strength, captive market, and the opportunity of a lifetime. If we don’t call you back, I wish you the best of luck in your career search! I grab their attention and hit them right in the gut! Selective – people covet what they can’t have, make them covet you. Cue the audience in advance of your closing remark – It builds anticipation.
Art of Giving A Good Speech First understand, there are no natural born speakers – public speaking is all about practice and experience – become a student of the game! BODY LANGUAGE Audiences want animation, passion, and energy. If the eyes are the window to the soul, than the face is the front door. Use facial expressions to accentuate key points – it’s a great rapport builder. Audiences will take away from your speech the emotion and appeal points you illicit in them – the TRICK is you must bring it out! Smile early and often. The way you move, dress, act, and make eye contact dramatically affects how the audience receives your message. Are you dressed for success (stated not overblown). Do your verbal and nonverbal messages match? Make eye contact with as many people in your audience as possible. Establish eye contact at the end of a thought – people will nod their heads under the pressure of your gaze. Use your attention gauge: The audience’s eyes should be on you at all times.
Punctuating Your Speech with Posture Stand up straight, feet slightly apart, and your arms ready to gesture. Leaning slightly toward your audience – indicates you are engaged, attentive, and poised for communication. Avoid standing with hands on hips/in pockets. Moving around the stage is fine. It helps maintain audience attention – but make your pattern irregular, as not to lull your audience. Avoid – endless and erratic movements, it is a distraction.
Voice, Tone, & Inflection It’s not really so much about what you say (content) but how you say it. Don’t be monotone. Use vocal variety. Change your tone levels and voice inflection to emphasize (sense of urgency). It’s your job to keep your audience engaged and interested, think compelling. Key – remember, you control the speed, tempo, and format of the speech. Stay supremely confident as you stand and deliver. Dog Smells Fear – If they smell fear in your voice, they are going to question your conviction. Pronounce clearly, and get rid of the filler sounds. Um, ah, like, you know, okay, actually. Use volume as a tool, being vocally dynamic can have amazing affects on audiences.
Distractions CELL PHONES – Stay poised, don’t lose your train of thought. PODIUMS – Rule of thumb is “don’t use them.” You don’t connect as well with audience. Podium – disengages and acts as a barrier. If you do decide to use one, get out from behind it as often as possible. My best use for a podium – keep a bottle of water there. TECHNICAL ISSUES - Be prepared to go “old school,’ have your back up notes close by. Microsoft will close on you and reboot is not an option. LATE ARRIVALS - Acknowledge them and move on if necessary. KEY - Act as if everything that happens is planned – stop, pause, and calmly move forward. Great time to inject humor, if you are funny, if not leave it alone.
VOCABULARY Use power words; decisive, hot, critical, urgent, compelling. Mix them in! Avoid industry jargon words (group only) unless you define them to the audience (AUM, AP, RMS, DCN, etc.).
TACTICS: Asking rhetorical questions does 3 things: Gets audience to concentrate on a single discussion point Allows speaker to control direction of the point being made (the answer you want to hear) Elicits feedback from audience. The Rule of Three: Grouping together three words, phrases, or sentences makes a powerful impression on the human mind. – I came – I saw – I conquered – – Recruit – Hire – Train –
Repetition MLK repeated, “I have a dream” 47 times in his famous speech. Repetition is a dramatic way to create a rhythm. It’s a dramatic way to make a point. It’s a dramatic way to show your style.
DON’T BECOME PREDICTABLE Branch and Manager meetings You will lose your luster - guaranteed! It’s easy to fall into a predictable pattern of presentation themes and motivational tactics when addressing your Branch. Key: Keep them guessing Mix it up IDEAS: Outline a recent book you read or movie you saw. Use industry news as a topic for discussion. Review a new sales or recruiting methodology spin, solution, needs-based, TAS, customer centric, whatever is hot! There’s always something new
Don’t become predictable This lets your people know 2 things: You’re on top of your game You expect them to be too. Do not become a victim of your own success. You might think you sound inspiring but if your not getting the results you want, chances are you might have become stale and static. Key is to recognizes this and change it up. VIDEO yourself from time to time! And if you want to check your nonverbal body language - turn the audio off. It’s an amazing tool.
DRESS THE PART Your attire is part of the message, and it should augment what you say, not detract from it.
MAKE YOUR SPEECH SPARKLE Edit transitions between topics, make them flow - they are the glue that holds your speech together. Transitions let your audience know when your moving from one idea to another. Don’t write your speech like a report, its meant for the ear not the eye. Write it like you say it. Written speech should recall like a great movie, you remember all your favorite parts by heart. READ YOUR SPEECH ALOUD IN PRACTICE How does it sound?
Make your speech Sparkle Does it have a good rhythm? Vary the pace of speech Make sentences short and cut out tongue twisters Avoid passive statements (passive voice is like a weed that creeps into your writing) prune it out. Be specific; don’t let the audience draw their own conclusions. Use exciting verbs! easy enough, just hit the thesaurus button on your tool bar; you’ll get all kinds of suggestions. Get rid of clichés and buzz words (tired). I hear “it is what it is” one more time right Phil (Inside joke)
Group Career Briefing It’s why we get paid. It’s the center of our universe! This is where we make everything happen! Running a group - Find your strength in what you translate best to audiences and work it until it bleeds. IN the GROUP presentation -You can get all the same laughs and all the same positive reactions in all the exact same places every time! Why? Because its always a new audience!
Don’t fall victim to your own mastery! Are you challenging yourself to do the best group you’ve ever done each time you run it? Don’t get stale, be creative. KEY: You have got to believe you’re selling a $100k+ opportunity to everyone in that room. What’s their energy level? You can see it their eyes when you warm them up. Be versatile - We typically present to a mix of Baby Boomers (47-64), Gen X, and Y. That’s diversity. You need to play to this mix when running an effective group.
Get Smart: Baby Boomers Love empirical data- feed it to them! They look for honesty and credibility. They admire value and flexible schedules. Generation X (my peeps) Need a compelling reason to make a change in their lives! Tough sell. Generation Y Need to be entertained, captivated, and spoon-fed material that gives them instant gratification. Easy enough! Key to selling the dream: Personal conviction - Your story of success. Passion for making people’s lives better (both your customers and your Agents). If it’s real, it will translate Making this a selective process! – people covet what they can’t have, make them covet you!
Addition Notes on GROUP Dynamic Lead Source Put your best athlete on stage to transfer belief. THAT’S YOU! Make it personal, name tags (arts and crafts at a Fortune 1000). Stop, pause for effect. Energy, excitement – but not overhyped. Quell open Q&A - Are you an eco-friendly green company? Evaluation A/1-Have them sell (appearance and communication) Note: No one should ever get up and walk out of group – that is all recruiting control and evaluation – expectations were not set and qualification was not deep enough.
Using PowerPoints: Absolutely, but it should only support your speech, not replace it. Cautions: Don’t let a PowerPoint cause your speech to be underdeveloped. You still must sell your message while being compelling. Have your OWN strong Opening and Closing - Turn on PowerPoint only after your opening and turn it off before you close. Dim the lights, Don’t ever “fade to black”! Huge mistake!
Handling After-Speech Questions – It’s Inevitable (We sometimes do an after-group interview- avoid Q& A in group setting) The secret to giving a brilliant answer is knowing the question in advance. Anticipation - Think about all angles someone could possibly look at when asking you a question about your topic. Don’t ever let someone pose a question and give a speech, it’ still your spotlight! You’re on stage until everyone that heard your speech has left the building. Repeat the question to the audience - there is nothing more frustrating then giving a brilliant answer to a question that no one heard! Or remembered! (It can also buy you some time if needed.) Never guess at an answer, that’s a one-way ticket to zero credibility. Keep your answers simple, succinct, and brief. Tie your answers back to your speech to reinforce the points you made earlier- makes you look like you foresaw the question? Which you actually did!
Speech /Presentation topics Ideas: Building your empire - 10 codes at a time Creating the right recruiting culture - and keeping it! Networking for success in the online world Recruiting as a lifestyle Dynamics of a successful branch Improving field training Turning hires into codes How to run an effective group Recruiting by the numbers
Ideas How to become an effective leader at Liberty National Time management - run your day or it will run you The art of running POS Quality of Business - road to profitability How to Drive $20k/wk as a Unit Manager Overcoming objections in the field