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Nonverbal Communication

Nonverbal Communication. 60% of our communication is NONverbal!. Four functions of NV Comm. To complement the verbal message To emphasize the verbal message To replace the verbal message To contradict the verbal message. “I’m so happy!”. NonVERBAL vs. NonVOCAL.

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Nonverbal Communication

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  1. Nonverbal Communication 60% of our communication is NONverbal!

  2. Four functions of NV Comm. • To complement the verbal message • To emphasize the verbal message • To replace the verbal message • To contradict the verbal message “I’m so happy!”

  3. NonVERBAL vs. NonVOCAL • Nonverbal & Nonvocal – no words, no voice (ex. Slumping in chair, sleeping) • Nonverbal & Vocal – no words, but voice (ex. Humming, laughing, clearing throat) • Verbal & Nonvocal – words with no voice (ex. Writing an email, texting) • Verbal & Vocal – words and voice (singing, talking)

  4. Understanding Nonverbal Language • Body Language • Facial expressions • Can help to show a person’s feelings (either for reinforcement or as a substitute) • Can emphasize or contradict verbal language • Eye Contact • Can indicate honesty, sincerity • Can demonstrate the intensity of interest

  5. Understanding Nonverbal Language • Body Language • Gestures • Can replace words in certain messages • Can emphasize meaning of verbal language • Can add to meaning during descriptions(EXERCISE: “Living Hand to Mouth” + video) • Posture • The way you hold your body when you walk or the way you sit makes a statement about you! • Can convey attitude

  6. Understanding Nonverbal Language • Body Language • Movement • The way a person moves makes a statement • Can enhance the impression you want to make or the message you intend to convey

  7. Five Classes of NV Movement • Emblems • Nonverbal behaviors that directly translate words or phrases (an “okay” sign) • Illustrators • Nonverbal behaviors that literally illustrate the verbal message (giving directions) • Affect Displays • Facial movements that convey emotional meaning (a smile when happy)

  8. Five Classes of NV Movement • Regulators • Nonverbal behaviors that maintain, monitor, or control another individual’s speech (waving for “hurry” etc.) • Adapters • Nonverbal behaviors that satisfy some personal need (scratching an itch)(Kevin James clip)

  9. Understanding Nonverbal Language • Paralanguage • Vocal variations • Pitch & Volume • Rate & Quality or tone of voice • Speaker's use of pauses • Indicate uncertainty • Create suspense (or humor) • Speaker’s use of extraneous words • “uh”s and “um”s • Contribute no information to the verbal message

  10. Understanding Nonverbal Language • Environment • Color • Reds, yellows, oranges have a stimulating effect • Blues, greens, and beiges seem cool, peaceful and neutral • Black seems sophisticated • White seems innocent, pure

  11. Understanding Nonverbal Language • Environment • Lighting • Low light tends to create a relaxed atmosphere • Bright lighting causes interaction

  12. Understanding Nonverbal Language • Space (Proxemics) • Intimate Space(0-18”) • Personal Space(18”-4’) • Social Space(4’-12’) • Public Space(12’-beyond)

  13. Understanding Nonverbal Language • Space (Proxemics) • Our use of space is a form of communication • Influences on space communication include status, culture, context, subject matter, sex and age, positive and negative evaluation

  14. Understanding Nonverbal Language • Territoriality • The claiming of space, sometimes illegitimately, for private use • Territorial encroachment • Violation – unwarranted use of another’s territory (using someone’s office) • Invasion – entering another’s territory inappropriately (parent entering a teen dance) • Contamination – creating an impurity of someone’s territory (smoking in my car)

  15. Understanding Nonverbal Language • Territoriality • Reactions to encroachment • Turf defense • Insulation • Linguistic collusion • Withdrawal • Territory markers • Central markers – use of objects to reserve (coat over chair) • Boundary markers – physical objects to establish boundaries (grocery store bar) • Earmarkers – identifying marks to indicate possession (initialed briefcase)

  16. Understanding Nonverbal Language • Haptics • The study of touch • The meanings of touch • Positive affect • Playfulness • Control • Ritual • Task relatedness • Touch avoidance • Difference in touch behaviors • Gender • Culture

  17. Nonverbal Symbols • Symbols worn make a statement about who we are • Examples of symbols: • Jewelry • Clothing • Tattoos • Sports memorabilia(EXERCISE: “Message About Me” t-shirts)

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