Student Success Conference - 2011

1. Student Success Conference - 2011 Enrollment Services Models:  From Many Stops to One Yira S. Brimage Vice President of Student Affairs / Phoenix CollegeDaniel R. Herbst Dean of Student Affairs / Chandler-Gilbert Community College

2. Today’s Topics • The role of Enrollment Services in a students academic success • An overview of Enrollment Services models • Phoenix College and Chandler-Gilbert Community College as they move toward a process model • The challenges to changing to a new model

3. “What is best for students?”

4. Student Success Model

5. HISTORICAL Model Academic Advising Financial Aid WelcomeCenter Admissions and Records Testing

6. Example of current Student process 100 Students

7. Example of current Student process 100 Students Intake Desk

8. Example of current Student process 100 Students Intake Desk 5

9. Example of current Student process 100 Students Intake Desk 95 5

10. Example of current Student process 100 Students Intake Desk 95 5

11. Mall Model Admissions & Records Veteran’s Services Academic Advising Disability Resource Center Financial Aid Testing

12. Hub Model

13. Process Model

14. 4 • Phoenix College Process Model Flow 3 1 2 2 Students

15. 4 • Zone 1 Meets Student’s Needs • Student Exits 3 1 EXIT EXIT 2 2 Students

16. 4 • Zone 2: Self-Help Center Meets Student’s Needs Student Exits 3 1 2 2 EXIT Students EXIT

17. 4 • Zone 3: Meet Student’s Needs Student Exits 3 Exit 1 2 2 Students

18. 4 Exit • Zone 4: Meet Student’s Needs Student Exits 3 1 2 2 Students

20. birdseye overview

21. 100 Students Enter the System One Stop Enrollment Process 1 25 Exit the Queue 2 10 Exit the Queue 3 25 Exit the Queue 4 40 Exit the Queue

22. Chandler-Gilbert Community College

23. Seamless Student Experience • The Process Model fits with the direction the District is moving. In the Process Model students will experience a seamless campus experience. • As there is more centralization there will be a greater need to provide quality one-on-one service to students in person.

24. Building one team

25. Serving students through processing

26. W I F M

27. Training, Training, and Training

28. Training, Training, and Training • People Skills

29. Training, Training, and Training • People Skills • Technical Skills

30. Training, Training, and Training • People Skills • Technical Skills • Team Building Skills

31. Q Q S • Quantity • Quality • Spirit of Service

32. We cannot solve our problems with the same thinking used to create them. • -A. Einstein

33. Questions?

34. For a copy of the slide presentation: • Please email: • daniel.herbst@cgcmail.maricopa.edu • Please email: • yira.brimage@phoenixcollege.edu