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Keys to Long-Term Success in Construction Projects

Explore four essential keys to achieving long-term success in construction projects, presented by Alan Haughey, Principal at ConTech Construction, LLC. Discover what clients truly want, their fears, and how to overcome them. Learn the importance of alignment, collaboration, performance, and the "wow" factor in delivering exceptional results and building lasting relationships.

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Keys to Long-Term Success in Construction Projects

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  1. HUMAN BEINGSNOT STRUCTURES MAKE GREAT PROJECTS Four keys to Long Term Success

  2. Presented By: Alan Haughey Principal ConTech Construction, LLC

  3. What Do Clients Want?

  4. “If I had asked people what they wanted, they would have said a faster horse.” - Henry Ford

  5. What do owners really want? • To win • To be part of the team • To feel included • Feel pride in their contribution • To be trusted and respected Security: To trust their construction teammates r

  6. What do ownersfear? Fear of: • Being taken advantage of • Cost over-runs • Schedule over-runs • Bad quality • Experts’ knowledge • Letting down their owners/investors • Losing their job if things go poorly Fear of their own ignorance

  7. Fear, Mistrust, and Uncertainty Are the Enemy of Excellence • “Start With Why” by Simon Sinek • Trapeze artist and his net

  8. KEY #1Alignment & PLANNING Establish Integrity Align your Objectives Visualize outcomes Plan

  9. EVERYONE ON THE SAME SIDE OF THE TABLE

  10. Collaboration & Planning Mutual Benefit for all Parties

  11. Collaboration & Planning Advantages for the Owner • Builds Trust and Confidence over Time

  12. Collaboration & Planning Advantages for the Engineer Are you a referee or a target? • Builds trust and confidence with the team over time

  13. Collaboration & Planning Advantages for the Contractor • Can provide stress free budget and schedule • Builds trust and confidence with the team over time

  14. KEY #2Collaboration Talk isn’t cheap. It’s invaluable

  15. WEEKLY SUBCONTRACTOR MEETINGS • Weekly subcontractor meetings focus and unify effort • Reduces uncertainty • Builds a sense of teamwork

  16. PROGRESS MEETING WITH OWNER • With everyone in the room, speed of decision making is instantaneous • There must be a decision maker at the meeting • Meeting minutes given to all attendees • Ball-in-court: Accountability

  17. External Communication Website, Newsletter, and YouTube “Control the Conversation” • Build anticipation • Silence the naysayers and gossip mongers • Defend the owner rep or the Board Show the positives • Videos • Photos • Progress updates

  18. KEY #3Performance Utilize your plan Keep everyone Engaged execute

  19. PERFORMANCE • Everybody is working together as a team • Utilize the expertise of each stakeholder • Builds buy-in from everyone there because they are part of the process • Total transparency and disclosure builds trust • Monitor efforts – track changes, document changes, review data, • Build trust and confidence

  20. Performance Marketing

  21. Solve Unforeseen ProblemsTogether

  22. Manage ConflictA fork in the Road • Lifelong consequences • Step up • Make sure they notice • Harsh Critic versus Raving Advocate

  23. KEY # 4WOW! FACTOR Owners need emotional reinforcement of what they are paying for.

  24. Wow! Factor • Owners need to see where their money went. • Curb appeal is required to satisfy owners. • Structural fixes alone are not enough. • Owners crave pride of ownership. • They want to feel refreshed. • They want to see and feel the transformation. • They want to be able to show off to their friends and family • Unexpected bonus features

  25. Architectural pool deck

  26. Renovated RecreationDeck

  27. Compass Rose – Stamped Concrete

  28. Aesthetic Details

  29. Finished Product

  30. Intangible Wow Factors • Fanatic customer service • Constant Good Humor • Celebration of success • Direct, human visceral connection • The limbic brain system

  31. TANGIBLE RESULTS FOR THE CONTRACTOR ON THIS PROJECT • International recognition for winning project of the year • A tremendous sense of accomplishment for transforming a major landmark • A true spirit of teamwork with the owner, architect, engineer, and subcontractors • Very profitable project • Three (3) new projects with the client within one year • Two new clients who merely drove past the job and called

  32. Typical Project Schedule

  33. WHAT YOU WILL GAIN • The cost of getting a new client is reported to be 5 to 8 times more expensive than keeping a current client • A happy current client will pay more than a skeptical new client because they know, not hope, that you can perform • A repeat client is more apt to give good referrals • A repeat customer is more forgiving of a mistake because they presume it was not intentional or the norm • Repeat customers become friends and advocates over time • Friendship

  34. Still Don’t Believe ? • Think of your personal life- spouse or child • Integrity • Start with the end in mind -Alignment • Collaboration • Performance • Wow Factor

  35. It’s not Just BusinessIt’s Personal

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