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Measuring the Success of a New Partnership

Measuring the Success of a New Partnership. Renée D. Reaume, Elizabeth M. Aitken, and John H. Cole University of Calgary Lee Ann Sullivan, Tracey L. West, and Don Winn Calgary Health Region Calgary Alberta, Canada. Background: Calgary Health Region. 25,000 FTE Urban and Rural Communities

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Measuring the Success of a New Partnership

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  1. Measuring the Success of a New Partnership Renée D. Reaume, Elizabeth M. Aitken, and John H. Cole University of Calgary Lee Ann Sullivan, Tracey L. West, and Don Winn Calgary Health Region Calgary Alberta, Canada

  2. Background: Calgary Health Region 25,000FTE Urban and Rural Communities Geographic size of Switzerland

  3. Background: Alberta Cancer Board, Tom Baker Cancer Centre 450FTE Serving all of Southern Alberta

  4. Service goals and outcomes “I can acquire the information I need to do my work” • Acquire the information needed to make good decisions around patient health

  5. Service goals and outcomes “I can use the physical and/or virtual spaces to complete my work” • Provide the spaces (physical and virtual) to support different user needs

  6. Service goals and outcomes “I can identify, locate, retrieve and manipulate information to make good decisions around patient health” • Acquire the skills needed to identify, retrieve and manipulate information to make good decisions around patient health

  7. Service goals and outcomes “I can obtain the help I need in using any Health Information Network product or service” • Acquire the help needed through quality information and technology services that enable interaction with and use of information to make informed decisions around good health

  8. Service Level Agreements Mentoring/ Information Literacy Purchase of Collections Information and Access Resource Sharing

  9. User Satisfaction Survey Early fall implementation Degree of satisfaction embedded within each Service Level Agreement Satisfaction measurement to help guide future service and resource development

  10. User Outcomes Goal of the survey is to seek input related to user outcomes – our four service statements Measure the success of a knowledge network Measure the success of the partnership

  11. Contact us: Renée D. Reaume Head, Health Information Network rreaume@ucalgary.ca Elizabeth M. Aitken Librarian, Rockyview Hospital Knowledge Centre eaitken@ucalgary.ca John H. Cole Libraries and Cultural Resources Administration jhcole@ucalgary.ca University of Calgary Calgary Alberta, Canada

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