ServiceNow Training

1. All About ServiceNow Administration and Development Course with Real-time Scenario Based Explanation and Implementation. ● ServiceNow Personal Developer Importance and Instance Creation Prerequisite and Creation Of Instance from the Scratch. ● ServiceNow Background and Its Introduction into IT world ServiceNow LearningPath, Reference documentation. ● Importance of ServiceNow Micro Certification and Mainline Certifications ● ServiceNow Architecture and Versions System and Its Customization of Instance. ● General Configuration - Customization of Instance (Basic Configuration of UI 15 and UI 16). ● Importance of User Interface, Navigation Overview and Tool Tips. ● Who are Users in ServiceNow and Types of Users Creation of User Profile and Explanation of User form. Delegation of User Profile and Impersonation Importance. ● What are Groups, Roles and Their Best Practices? Creation of Custom Roles, Sub Roles Importance. ● Creation of Custom Group and Its Validations. ● Data Storage in Tables and Its Importance ● Importance of Out of Box : Core and Base Tables Creation of Tables with Scenarios Explanation and Understanding of Table Schema Difference between Out of Box and Customized Tables. Deletion of Tables and its record, Retrieve of Tables and Records. ● Importance of Filter Conditions and List View Importance Details Explanation of Different Types of Filter in SNOW

2. Logic Operator AND and OR, NLP Filters Search Results View, Section and Pagination Count, List View Functionalities. Importance of Dictionary, and Field Values. Incident Module and Its Usage with Detailed Information Different Type Fields Explanation Introduction to Form Design and Form Layout Customization of Fields and Form and Its Alignment Different Form Functionalities Explained Assignment Rules, Lookup Assignment Rules and DataLookup Rules Dictionary Overriding, State Field Functioning, Template Creation Tage Creation, Related Sections and Fields Customisations. Problem and Change Management - Quick Glance How and Why Problem Form Creation and Usage Importance of Change Management. ● Process Flow Matter Creation and Its Implementation. ● Knowledge Management Importance Knowledge Articles Creation and their maintenance. Importance of Knowledge Base and Relevant Knowledge Roles. ● Service Level Agreements and the Types. Three Types of SLA, OLA and Underpinning are Explained Creation of Response and Resolution SLA, OLA and UP Different SLA Conditions and SLA Schedules are Explained What are RetroActive Start and RetroActive Pause are Explained. ● Data Load and Transformation Methods are Explained Data Load and Transform Map Technicalities are explained Transform Map Creation and Its Best Practices Use of Coalesce option in a Transform Map. ● ●

3. ● DataSource and Its Implementation Using Transform Map Data Migration and Movements to Different and Remote Instances Importance of Update sets and their creation Movement of Updatesets between two different Instances Nomenclature of Updatesets and its various state operations Updatesource operation and adding the remote instance Backout of Updates and Deletion of Updateset What are captured and not captured in Update Sets What Type of Errors in Update Sets??. ● Service Catalogs and Its Importance Three Types of Catalogs are Explained: Catalog Items, Order Guides and Record Producers. Creation of Catalog Items, Order Guides and Record Producer. Importance of Different Types of Variables are explained Variable Set Creation and Its Importance. ● Visual Task Board Creation and Implementation of VTB in Dashboard. ● UI Policies Creation and Its Importance. ● Data Policies and Their Creation. ● Difference Between UI Policy and Data Policy. ● Importance of Scripting and the Types of API in ServiceNow Introduction Client Side API and Server Side API - Usage. ● Introduction to Business Rules and Client Scripts.2 ● UI Action and Their Implementation. ● WorkFlow and Its Configurations are explained. ● What are Events, Types of Notifications Creation and Trigger Conditions. ● Reports, Share and Scheduling of Report. ● Explanation of Visual Task Board with Dashboard Implementation.

4. ● Installation of Plugins, Tricks in ServiceNow Application. ● Access Control Lists (ACL) Creation, Table Level and Row Level ACL’s ACL Implementation and Its Importance. ● Knowledge Management and its important aspects: Knowledge Article Creation and Knowledge maintenance. ● Difference Between Server-Side and Client Side Scripts Different Types of Client Side and Server Side API ● UI Policies and Catalog UI policies and itsImplementation a ● Data Policies and the Implementation with Real Time scenarios ● Difference between UI Policy and Data Policy and their conversions. ● Types of Client Scripts along with Catalog Client Scripts are covered Four Types of Client Scripts : OnLoad, OnChange, OnSubmit and CellEdit. ● Business Rules Importance and Its Implementation methods Before, A?er, Asynchronous and Display Business Rules Implementation. ● g_scrathpad and the implementation with live examples. Script Include Importance and Implementation Glide Ajax Call and Client Side Ajax call. ● Reports, Schedule Reports and Sharing of Reports. ● Survey Creation, Notification Building and Triggering. ● Schedule Jobs and Its Implementation. ● Importance of All Client and Server Side API Implementation like: Glide Record, Glide Ajax, Glide System, Glide User, Glide Form etc. Exploring Background and Fix Scripts and their implementation. ● Overview and Understanding of Service Portal. ● REST Integration and Its Techniques Inbound and Outbound Integrations REST API Explorer Integration Live Example.