1. Lifelong Learning Model of TKK Dipoli 3LUC Kick-of Meeting9.11.2006 Zagreb Heikki Hallantie, Development Expert

2. TKK Dipoli • Separate institute of TKK (Helsinki University of Technology) • Academic level further education, especially MSc (Tech.) • Development projects • Congress services • Personnel 110 • Budget 12 MEUR • Students 7000 • Training events 340 • TKK - university of excellence in adult education 2007-2009

3. Training Provision of TKK Dipoli • Open courses • seminars • short courses • long courses and development programmes • Tailored training • based on order • planned together with customer • development programmes to improve competencies in organisations • Development projects including training • combination of funding resources

4. Professional Development programmes ICT-training Quality and processes Transportation system planning Teaching and Learning Development Geographic Information Systems Service business management Project management Construction and property management Electronics, information and communication technology Industrial rights and patents Knowledge management and communications Industrial management Productivity, innovation, research and development Security and Safety Management Labour market training Social responsibility and sustainable development Areas of CE at TKK Dipoli

5. Industry branch or cluster Built environment, ICT/ Software companies (SME) Organisations Employment Authorities Large companies, SMEs Professional organisations Educational institutions International organisations Professionals in Geodesy, geography Industrial, IPR etc… Production Product development Information and communication Security Researchers Individuals Engineers (MSc) persons in similar functions Customers at TKK Dipoli

6. Examples of Training Programmes • Radical innovations - from Technology to Product and Service Ideas • Global ICT Professional - internationalisation programmes • Master of Project Management • Producer of Network Services – How to Manage Production Entities • Knowledge management • From Product Idea to a Commercial Product • Usage Security and Acquisition of Information Systems’ Services • Management of continuity of Business Operations • Diploma in Operations Management • From Industrial Enterprise to Service Enterprise • Diploma in Project Development • MOB - Changing Business of Mobile Operator • ChangePro - Niche Training for ICT Competence Needs • Building Developer Programme • OsaajaINNO and InnoForum -programmes (building/construction) • Visualisation of Geoinformation • Development and Specialisation Programme for Traffic System Work TKK Dipoli is an international meeting point and an innovative developer of working life. Come and join the others, get networked!

7. Mode of Operation Learning content producers Learning service provider Learning communities and learners Production and distribution of Learning services Experience and expertise Learning content producers outside TKK Learning elements TKK Dipoli Know-how TKK Need Learning elements Feedback and needs Need Combining learning Changes in working environment and knowledge need Technology services

8. Course and Learning Structure Interaction MOD 1 MOD 2 MOD n … … .. ”Alumni” activites Pre-assignments Team or Individual Project Work Work and working enviroment

9. Evaluation Process Interaction … .. MOD 1 MOD 2 MOD n Steering group ”Alumni” activites Self- assessment Final assessment of impact Intermediate evaluation 6 months Phase 3 Phase 2 Phase 1 Pre-assignments Team or Individual Project Work Work and working enviroment

10. Development project work Embedded Learning at TKK Dipoli Web-based learning support Web-based learning support Online • discussions • bulletin board • pre-materials • team assignments(in team-rooms) • seminar hand-outs(virtual folders) MOD 3 2…3 day seminar Face-to-face admin. tutors learners MOD 2 2…3 day seminar Face-to-face Pre-materials Web-based learning support Discussioncontinues Team Assignment Face-to-face • learners meet the experts • learners meet learners • interaction MOD 1 2…3 day seminar Face-to-face Web-based learning support

11. Evaluation Methods and Quality Evaluation feedback steers the process Summative evaluation feedback evaluation sheets Formative evaluation Steering group Identified learning needs Expert assessment Strategic objectives Training objectives Evaluation of learning learning objectives learning diaries, digital portfolios reports, project work

12. Service Development Process Definition Project Management Identify customer need Choose training concept Resource & Make agreements Collect feedback Evaluate Follow- up impact Design detailed plan Improve or kill Map resources Deliver Markkinointi, viestintä ja myynti Communication, marketing and sales Individual project/ training programme

13. Nesenta Ratekoulutus Sales and Marketing !! Professional group Company Org. !! Occasionally Targeted marketing and sales actions Bluebook refreshment Marketing register CRM-tool