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Establishment of One Global Shared Services Centre

Establishment of One Global Shared Services Centre. 27 th FAO Regional Conference for Europe 13-14 May 2010. Shared Services Centre (SSC) at FAO. FAO conference approved the establishment of the Shared Services Centre in 2005

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Establishment of One Global Shared Services Centre

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  1. Establishment of One Global Shared Services Centre 27th FAO Regional Conference for Europe 13-14 May 2010

  2. Shared Services Centre (SSC) at FAO • FAO conference approved the establishment of the Shared Services Centre in 2005 • consolidation of administrative services into a stand-alone organizational entity • provide administrative services as effectively and efficiently as possible – at low cost • Initially consolidated to three hubs in Budapest, Santiago and Bangkok • Phase implementation 2007 to 2009

  3. SSC Budapest HQ Project SRO SRO FAOR SRO FAOR SRO RO (SSC Bangkok) SRO Project SRO SRO FAOR SRO SRO Project FAOR RO (SSC Santiago) Time Zone 1 Time Zone 2 Time Zone 3 SSC current locations

  4. 2009 Reviews of Admin Services Root and Branch Review • Identify additional services to be off-shored • Review of the staffing levels and reporting lines • Reconsideration of the three hub structure SSC Organizational Review • Downsizing the SSC Headquarters unit • Average SSC response time: more than 24 hours • Consideration of a single hub structure

  5. Follow-up Plans for 2010 • SSC coordination unit in Rome closed effective January 2010 • Perform additional analysis of the Santiago and Bangkok hubs • Assess administrative services provided to Near East and Africa regions • Validate further savings that could be achieved by the consolidation into a global hub (estimated at USD 900,000 per year)

  6. Members’ guidance • Finance Committee commented favourably on savings achieved to date and supported efforts to achieve further savings. • The Council stressed that any decision on closing the SSC hubs in Santiago and Bangkok should be • transparent • preceded by in-depth analysis • include consultations with the Regional Conferences and Finance Committee • FAO will finalize the business case for one global SSC hub based on the in-depth analysis and consultation with all five Regional Conferences

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