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Shared Services in East Kent: A Model for Collaborative Efficiency

Explore the innovative concept developed by Colin Carmichael, Chief Executive of Canterbury City Council, to address funding challenges through shared services in East Kent. Learn about successes, challenges, and the importance of trust in collaborative leadership.

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Shared Services in East Kent: A Model for Collaborative Efficiency

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  1. Shared Services in East Kent Colin Carmichael – Chief Executive, Canterbury City Council

  2. Original concept • Faced with possible 25% reduction in Government funding (now 45%) • Frustrations with awkwardness of the two-tier system • Experience of how collaboration can be sabotaged by personal interests, wrapped up as risk assessment

  3. However……. • A long history of informal collaboration amongst 4 East Kent Districts and KCC • Mutual liking and respect amongst Leaders and CE’s

  4. The concept developed • Create wholly-owned organisation • MD reports to CE’s • One Council acts as the ‘nominal client’ • Target 5% savings per annum at current service level

  5. Delegate decision-making from Councils and Cabinets to CE’s based on business cases, demonstrating how to achieve savings against set performance targets • Transfer services in annual tranches • Standardise terms and conditions

  6. Problems, in hindsight? • Inevitable hitches • Distrust from those not involved informally • Slowing of impetus once ‘difficult’ services came into consideration • Shepway’s decision to withdraw late caused wobbles

  7. A different model - waste • Collection by 4 Districts, Disposal by KCC • 4 different collection regimes, all handled by KCC as ‘receiving’ Council • Commitment to single collection model by Districts in contract renewals • KCC funded infrastructure + shares savings

  8. The unknown future • Collaborative leadership important, but territory is always an issue • Joint CE for Dover/Shepway was a step too far. • Need for enough management capacity to make it work. It takes a lot of time! • Trust, trust, trust…….

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