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Performance Benchmarking (Measuring Success)

Performance Benchmarking (Measuring Success). Validate/Diagnose/Improve. Presentation to: Municipal Waste Management Association 2005 Fall Summit Thursday, October 20, 2005 Presented By: William Schoen & Sam Chandler R3 Consulting Group Inc. Benchmarking.

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Performance Benchmarking (Measuring Success)

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  1. Performance Benchmarking(Measuring Success) Validate/Diagnose/Improve Presentation to:Municipal Waste Management Association2005 Fall Summit Thursday, October 20, 2005Presented By: William Schoen & Sam Chandler R3 Consulting Group Inc.

  2. Benchmarking “That which cannot be measured cannot be managed” - Peter Drucker; Management Consultant “That which is not measured is not managed” - R3 Validate / Diagnose / Improve

  3. Presentation Outline • What is Benchmarking • Why Use Benchmarking • Who Uses Benchmarking • Types of Benchmarking • Validation vs. Diagnostic • Internal vs. External • Organizing Benchmarking Efforts • Cultivating a Relationship with Safety [End of R3 formal presentation] Validate / Diagnose / Improve

  4. Presentation Outline (continued) • Open Discussion / Sharing of Ideas • Questions • What Benchmarks Are You Tracking (Internal / External) • What Additional External Benchmarks Would be of Value to You • MWMA Benchmarking Project • Identify Interested Member Agencies • Development of Qualified External Benchmarks • Identification of Best Management Practices Validate / Diagnose / Improve

  5. What is Benchmarking? A Process Involving Some or All of the Following Steps: • Define Operational Characteristics • Identifying Operational & Financial Benchmarks • Documenting Current Baselines • Documenting Historical Trends for Benchmarks • Ongoing Tracking of Performance vs. Baselines Validate / Diagnose / Improve

  6. What is Benchmarking? A Process Involving Some or All of the Following Steps: • Comparing Performance to Industry Standards (External Benchmarks) • Targeting / Prioritizing Areas for Improvement • Identifying Best Management Practices (BMPs) • Incorporating BMPs into Operations • Review / Refine / Repeat Validate / Diagnose / Improve

  7. Why Use Benchmarking? Simply stated, Benchmarking is one of the most powerful tools for initiating and sustaining continuous improvement! Validate / Diagnose / Improve

  8. Who Uses Benchmarking? • Bank of America • Xerox • U.S. Army • NASA • Your Colleagues • Your Competition (WMI / Allied / Republic) Validate / Diagnose / Improve

  9. Types of Benchmarking • Validation • Big Picture • “How are we doing?” • Diagnostic • Fine Print • “Where and How can we improve?” Validate / Diagnose / Improve

  10. Types of Benchmarking • Internal • How does Current Performance Compare to Historical Performance • External • How does Our Performance Compare to Others Validate / Diagnose / Improve

  11. Organizing Benchmarking Efforts • Safety • Customer Service • Productivity • Cost Validate / Diagnose / Improve

  12. Safety Cultivating a Relationship with Safety Validate / Diagnose / Improve

  13. Safety To paraphrase one of the greats: “A community cannot buy its way to Safety” - W. Edward Deming Validate / Diagnose / Improve

  14. Safety Key Elements of an Enduring Benchmarked Safety System • Leadership • Commitment • Resources • Patience • Vision Validate / Diagnose / Improve

  15. Safety Measurable Positive Outcomes • Elimination of Wasted Time and Motion • Work Flow Optimization • Standardization of the Work Flow • Continuously Improving Customer Services • Improved Bottom Line for the Cost Center or Public Business Unit Validate / Diagnose / Improve

  16. Safety Benchmarking is a Safety Tool • Measurement – To Improve and Control Outcomes • Measurement – To Design and Verify Outcomes • Measurement – To Complete Accident Reviews (Lookbacks) and Develop New Processes Validate / Diagnose / Improve

  17. Safety Benchmarking Accident Records by: • Type • Equipment Type • Staff Member • Location • Resolution Time • Severity (Cost) • Frequency • Detection Time Validate / Diagnose / Improve

  18. Safety Benchmarking • On-the-Job Injuries by: • Type • Frequency • Severity (Cost) • Resolution Time • Accident Review History (Lookbacks) Validate / Diagnose / Improve

  19. Safety Management Systems • Safety Standards • Administrative Controls • Scheduling • Deficiencies • Incentives • Hiring Practices Validate / Diagnose / Improve

  20. Safety Administration • Workplace Layout Records • Risk Assessment Records • Training Records Validate / Diagnose / Improve

  21. Safety System Maintenance • Collect Baseline Data • Create Preliminary Quantification • Set Up Tracking Logs Validate / Diagnose / Improve

  22. Safety Some Long-Term Keys • Asset Analysis • Safety Work Plans • Staff Capabilities or Knowledge • Opportunities • Motivation • Reward Success Validate / Diagnose / Improve

  23. Benchmarking Open Discussion / Sharing of Ideas Validate / Diagnose / Improve

  24. Closing Thoughts • If You Are Not Benchmarking Get Started! • Safety • Customer Service • Productivity • Cost • If You Are An Experienced Benchmarker • Take the Next Step • Dig deeper • Keep Measuring Success! Validate / Diagnose / Improve

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