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Commonwealth Home Support Advisory Group Review of HACC Service Group 2 Sub Group

Commonwealth Home Support Advisory Group Review of HACC Service Group 2 Sub Group. Aged Care Gateway Presenter: Craig Harris Assistant Secretary, Access Reform Branch, Department of Health and Ageing. Purpose of presentation. To provide overview of the Aged Care Gateway, including:

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Commonwealth Home Support Advisory Group Review of HACC Service Group 2 Sub Group

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  1. Review of HACC Service Group 2 Sub Group

  2. Commonwealth Home Support Advisory GroupReview of HACC Service Group 2 Sub Group Aged Care Gateway Presenter: Craig Harris Assistant Secretary, Access Reform Branch, Department of Health and Ageing

  3. Purpose of presentation To provide overview of the Aged Care Gateway, including: Links to Living Longer, Living Better aged care reform package Elements of the Aged Care Gateway Implementation plan and delivery timeframes Review of HACC Service Group 2 Sub Group

  4. Living Longer, Living Better Productivity Commission’s Report Caring for Older Australians found aged care system is difficult to navigate, consumer choice and service limited and quality variable Living Longer Living Betterreform package announced 20 April 2012 Designed to deliver a better, fairer and more nationally consistent aged care system Reforms will ensure that older people have access to the support they need to live in their own home for as long as they can. Review of HACC Service Group 2 Sub Group

  5. Aged Care Gatewaylinks to Living Longer, Living Better Integral component of new aged care system under Living Longer Living Better Provide older people with more choice, control and access to services Part of a 10-year plan to reshape aged care and lay foundations for sustainable reform.  Review of HACC Service Group 2 Sub Group

  6. Overview of Aged Care Gateway Create an identifiable entry point for the aged care system Enableaccess to timely and reliable information Develop a nationally consistent assessment framework Provide support for locating and accessing services. Incrementally implemented from 1 July 2013 Review of HACC Service Group 2 Sub Group

  7. Elements of the Aged Care Gateway My Aged Care website National contact centre Central client record Linking service Assessment framework and tool Review of HACC Service Group 2 Sub Group

  8. My Aged Care website From • Multiple sites and sources of information • Information that is hard to digest and follow. To • Clear, consistent and reliable information in one source • New content on healthy and active living • Optimised navigation and information architecture • New fee estimator and feedback page for suggestions, complaints and enquiries • Service finders for service providers and Aged Care Assessment Teams. Review of HACC Service Group 2 Sub Group

  9. National contact centre From Multiple entry points via telephone and inconsistent information. To Timely general information on aged care Assistance with navigating the My Aged Care website Referrals to assessment services and service providers Coordination of hard-copy publication requests HealthdirectAustralia engaged to contract and manage a national contact centre supplier Review of HACC Service Group 2 Sub Group

  10. Central client record From • Clients repeating information to multiple service providers • Multiple views of aged care services for client • Static client records. To • ‘Tell my story once’ • Provision of single view of aged care services • Consent-based, secure sharing of information Review of HACC Service Group 2 Sub Group

  11. Linking Service From • Inconsistent approaches to ‘linking type’ activities for vulnerable people. To • New service targeting vulnerable older people with multiple needs to access health, housing, disability, financial and aged care services. Review of HACC Service Group 2 Sub Group

  12. National assessment framework and tool From • Multiple assessment processes and tools. To • Standardised national assessment to determine needs and eligibility • Consistent assessment processes and outcomes. Review of HACC Service Group 2 Sub Group

  13. Validation and field trials of Assessment framework and tool • Validation and field trials of the Assessment framework and tool will be undertaken between April – May 2013 in the following states: • NSW • SA • VIC • TAS Review of HACC Service Group 2 Sub Group

  14. Phased and incremental roll-out Review of HACC Service Group 2 Sub Group

  15. Questions? Review of HACC Service Group 2 Sub Group

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