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INFRAX MOBILE Informal Meeting

INFRAX MOBILE Informal Meeting

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INFRAX MOBILE Informal Meeting

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  1. INFRAX MOBILEInformal Meeting Tom Van Boxstael Thibaut de Sany

  2. AGENDA Context Understanding Mobile Channel: Vision CSC Mobile Solution CSC MSTC Overview CSC MSTC Advantages CSC MSTC Testing Module presentation Reference Questions

  3. CONTEXT CONTEXT CLIENT Infrax PERIOD 2013 SECTOR Energy

  4. UNDERSTANDING • ASSETS • Réseaux • Pompes • Compteurs • CURRENT PROBLEMS / LIMITATIONS • Battery life • Not Flux friendlyenough • eID • Paper management • Authentication • Multidevices • BYOD Management • ACTORS / FUNCTIONS • InfraxWorkers / Subcos • Maintenance • Raccordement • Réparation • Détection de fraude • Team of 2 persons • Customers • Payment • Request / Submitforms • Alert signal • New installation • Signatures • Finance Department • Cost management • Cost control • Logistics • Stock management • Procurement • Transports • Meter • Relevés (ARM,MMR,SM) • (Re)Placement

  5. WHY A MOBILE CHANNEL VISION (Actors) • Actor: Workers / Subcos • Real time access to daily plannings • Based on task type, the mobile will guide the user throughout the process (Wizard) • Instant access to real-time situation • Bunch of advanced features: eID, signatures, meter recognition (geolocation, qrcode…) • Actor: Customers • Real time consumption control • Stop / Start installation remotely • Breakdown / consumption alert signals (24/7) • Access to a bunch of documents • Global transformation of customer interactions (billing, qrcodes, SMS) • Actor: Finance • Cost management forecast • Statistics • Fasterpayments (ROI) • Actor: Logistics • Real time stock management view • Reorder directly on a secured mobile channel • Mobile alertswhen stocks are low • Real time transports positioning on map • …

  6. WHY A MOBILE CHANNEL VISION (Business) Costs efficient app developments & > 50% faster Better communication between actors Easy maintenance and iteratives evolutions Maximum business reuse Increase business efficiency: wizards, intuitivity… ATAWAD: Multidevices solutions Think Mobile First Fully integrated to ERP’s BYOD approach Solution to mobile testing challenge Brings experience building mobile architectures Constant automatic testing ensuring business availability Listen final users needs Usability testing labs ensuring final user adoption Real-time data access Strength of BI/CRM on device Analyze processes concerns And bring solutions Online mobile signature Buzz the world

  7. CSC MOBILE SOLUTION Cloud Mobile Testing (6) Development & execution PaaS MTSC is a complete mobile application lifecycle management architecture that we make available in the cloud almost instantly and which is easily integrated into your infrastructure, offering a rapid ROI. Testing MSTC automatically builds & tests apps, produces quality reports, send mails, run test scripts on multiple devices, record video for further analysis, and much more. Any mobile application or website (native, HTML5, network-aware, streaming, multimedia, etc.) can be tested and monitored across multiple devices using a single test script. Online text and video reporting together with efficient collaboration enable effective review and sharing with colleagues. App Usability Our mobile ergonomics offering provides customers with the certainty that their delivered mobile applications will have a high ROI based on performance, accuracy, recall, stickiness, and emotional response, and that they are correctly valued on the market. Business Intelligence Building on the benefits of traditional BI tools by making them mobile, corporate information can be accessed and business data analyzed at any time and from any location, making company management more efficient and effective. Customer Relationship Management Offering the sales force immediate mobile access to information and data about specific clients, order history, and products and/or services from an existing CRM system will allow companies to significantly enhance their clients’ brand Experience Mobile Offering Belgium

  8. SOLUTION: MSTC (Overview) Cloud Mobile Testing (6) MSTC STC ALM

  9. SOLUTION: MSTC (Advantages) Cloud Mobile Testing (6) • INNOVATION • Lot of templates • ATAWAD Mobile Apps • Mobile SOA • Lot of libs running all devices • Security, Multi langage, • Geolocation converter, • Mobile logging, Advanced animation • Augmented reality, Unit testing • SMS, Asynch lib, social networks… • Automated testing solution • > 1500 real mobile devicesavailable • Continuousintegrationintegration • Script automaticgeneration • Usability testing best practices deck • Text and image OCR based. • Script once test everywhere • Centralizedqualitydashboard • Cloud • Cloneable, scalable and elastic • Pay as you go • IP 2 IP secured • Modular and updatable • IaaSindependant • Can handle up to 1.000.000 clients • MSTC canrun on classic • infrastructure if requested • Free • 99% free open source based. • Pricing • Detailed pricing sheetavailable • EXECUTION EXCELLENCE • Methodology • Agile tool accessible by mobiles • Higher Velocity • Planning • Delivery drastically faster • Budget • No surprise running MSTC • No hiddencosts • Buzz • Win President’s awards in 2012 • Finalist of CSC chairman awards • 2013 • Published in Datanews • Published in Premium • Publishedseveral times on internet • Growth • CSC teams workingwith MSTC • Grows up to 150% in 2012-2013 • Fasterdelivery • Cost cuttingapproachwith no • compromise on quality • RESULT • Success • Customersadopting MSTC for the • opening of mobile channelextendsits • module to enterprise modules • Far fromBelgium • USA, Switzerland, France, UK • Customers are interested in MSTC • Learning curve • After a few dayscustomerscan • maintain MSTC bvythemselves • Scoring • Answers C2B requests. • All customers MSTC ratings • above 90%

  10. SOLUTION: MSTC (Testing Module) Drag and Drop components to create your test script MSTC Thanks to Text and Image OCR Click on the target In the test scenario

  11. SOLUTION: MSTC (Testing Module) Click on this option to record user interactions Manual and automatically created test scenarios are usable in MSTC This approach allows testers to directly interact with the app, MSTC generating the reusable script The user interactions are persisted in the scenario

  12. MOBILE REFERENCES (CIBG) Cloud Mobile Testing (6) “BRIC did not have internal competencies in domain of mobile solution. Thanks to CSC CSC-mSTC Solution, mobile revolution is a reality for all EU Capital citizens” Eric Auquière • IS Head ServiceBRIC • Mobile Apps • The new app decreases public sector • reaction time to problems up to 28%

  13. MOBILE REFERENCES (VLB) Cloud Mobile Testing (6) “The whole idea fits into the concept of private banking. With Van Lanschot Private Banking Online and iVanLanschot we are clearly differentiating ourselves from our competitors.” PAUL TIMMERMANS MANAGING DIRECTOR VAN LANSCHOT • The multichannel approach was • combined with an in-depth • transformation. The business • played a key role in that respect, • and the level of buy-in was • exceptionally high

  14. MOBILE REFERENCES (EDF) Cloud Mobile Testing (6) National Utility Provider Empowers 10,000 Field Staff Equipped 10,000 engineers with mobiles running a dedicated application, to reduce paperwork, eliminate errors and increase productivity Gave managers access to global situation via a query engine to provide a better view of workflow and activities, making them easier to manage CSC was involved from the pilot phase, through to development and deployment • EDF is the world’s leading nuclear energy company, with solid positions • in major European countries. There are committed to investing in sustainable • industrial growth, based on three core principles: • - Leading the global nuclear revival • - Fostering the development of renewable energies and energy efficiency • - Consolidating their positions in Europe.

  15. QUESTIONS LEF ONLY – DO NOT DISTRIBUTE 36

  16. THANK YOU Supported by Belgian KSO Mobile https://c3.csc.com/groups/phonegap

  17. PRICING SHEET SCREENSHOTS Cloud Mobile Testing (6) PRICING SHEET OVERVIEW A few criteria (~200 rows of criteria)

  18. PRICING SHEET SCREENSHOTS Cloud Mobile Testing (6)

  19. INNOVATION CSC-mSTC APPS MODULES • A CSC-mSTC Template for each situation • (€€€ the more expensive) HYBRID APPS NATIVE APPS WEB APPS • Application deployed on any • platform (cross-platform) • Apps deployed on specific • platform (eco-system) Description • Internet website optimized for • Mobile devices • Cordova in front of HTML5, CSS3 • and Javascript engines • Android, iOS, Symbian, Blackberry, • Windows Phone, webOS… Main Standards • HTML combined with CSSand • Javascript • Rich user interface • Use full device functionality • App store or in-company distribution • Offline mode available Pros • Multi-platform • Regular web development languages • Shorter delivery lifecycle • No distribution approval process • (Faster go2market) • Cost – • No space required on mobile device • Multi-platform • Regular web development languages • Shorter delivery lifecycle • App store or in-company distribution • Use full device functionalities' • (Faster go2market) • Cost – as easy maintenance • Offline mode available • Less rich interface • User should create bookmark • No use of full device functionality • Offline mode NOT available • More sensitive than natives to bad • app technical design. • (Mitigated by using CSC-mSTC templates) • Approval process • Specific programming language • and skills • Longer delivery lifecycle • Approval process • Cost ++ Concerns • €€€ • Factor : 40% • e.g. 3 ios,android & blackberry costs 40K • €€€ • Factor : 50% • e.g. 3 ios,android & blackberry costs 50K • €€€ • Factor : 100% • e.g. 3 ios,android & blackberry costs 100K Effort to reach 3 platforms LEF ONLY – DO NOT DISTRIBUTE LEF ONLY – DO NOT DISTRIBUTE 11

  20. INNOVATION CSC-mSTC SECURITY MODULES • A CSC-mSTC Security module for each situation • (+++ the more …) HARDWARE TOKEN SMS SOFT TOKEN • User receives code via SMS • (Registered mobile phone number) Description • Application sticked on or embedded • in SIMcard generates the code • Application locally stored on the • smart device generates the code • Digipass Nano • Visual Digipass Product Example • Digipass App for Mobile • +++ • OTP and e-signatures • Hardware component less • vulnerable • +++ • OTP and e-signatures • Dual Channel • Delivery process through Telco • not secure • Exploit stolen phone Security • +++ • OTP and e-signatures • Installation procedure • No SMS communication needed • Installation procedure • Operator independant • SIM compatible device needed • Install manipulation> Convenience • Easy enrolment and use • Message delay and loss • Operator network coverage needed • €€€ • No distribution Cost • Help Desk Cost €€€ Ditribution logistic costs Help Desk Cost • €€€ • Cost per message Cost • +++ • Applicable to all Tablets (no Telco • opeator network needed) Coverage • +++ • Not applicable to all Tablets • (Telco operator network needed) • +++ • Not applicable to all Tablets • (Telco operator network needed) • +++ Maturity • +++ • +++ LEF ONLY – DO NOT DISTRIBUTE 12