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Visiting Deloitte’s Center for Innovation

Washington, DC. Visiting Deloitte’s Center for Innovation. Demo Guide Spring 2012. Client Visit Experience. Creating and delivering the client experience. Connect with experts “One inbox” for all cross-functional areas / industry requests ( PRD required) Design the journey

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Visiting Deloitte’s Center for Innovation

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  1. Washington, DC Visiting Deloitte’s Center for Innovation Demo Guide Spring 2012

  2. Client Visit Experience

  3. Creating and delivering the client experience • Connect with experts • “One inbox” for all cross-functional areas / industry requests (PRD required) • Design the journey • Kick off call to learn client needs and outcome for the visit • Create the experience • Storyboard development • Prototypes and visualizations • Start the show • Dedicated host to guide HIVE “day in the life” scenarios • Continue the Journey • Metrics and opportunity tracking

  4. Creating a unique client experience Innovate. Collaborate. Deliver.

  5. Experience Tours • Interactive visualizations that illuminate “day in the life” real-world client scenarios

  6. Ideation Workshops • Group ideation and idea evaluation workshop methodology

  7. DeepDiveTM • Deloitte’s proprietary rapid brainstorming and problem solving approach for developing new processes or products

  8. Highly Immersive Visual Environment (HIVE) • Interactive, Immersive and Mobile technologies (MS Surface, iPads, Multi-touch) • Data Visualization and Geospatial Analytics • Enterprise Sustainability Analytics • Predictive Modeling • Text and Unstructured Analytics • Social media • Pre-load client data or use sample data • Integration of multiple tools and technologies

  9. Lightweight innovation accelerates client ideation • Prototyping for faster development and visualizing the art of the possible

  10. Learning Journeys • Design Thinking, personas and narratives to map the User Experience (UX)

  11. Outside In Participation • External partners, labs and data sources to design and model client analytics

  12. New Insights: Data Visualization • Highly Immersive Visual Environment (HIVE) • New approaches for visualization Big Data and social media

  13. The Team

  14. Meet the Center for Innovation Team • JR Reagan • Principal • Paula Davis • Client Experience Lead • Scott Radeztsky • Chief Technology Officer • Todd Shock • Chief Information Architect • Markus Linke • Lightweight Innovation • Tom Itle, Kevin Stanley • Center Support & Operations

  15. GOVLAB • Deloitte Federal ‘think tank’ that focuses on innovation in the public sector

  16. MIT Media Lab • Strategic partner for interactive demonstrations, brainstorming, technology and product review sessions, knowledge transfer, and unlimited access to intellectual property created at the Lab

  17. Demo Showcase Examples & Case Studies

  18. Innovation success story — Mobile Analytics Client Question: How can we gain better visibility into how we are performing toward strategic priorities? • Solution: ExeciPad app • Heat map view • Key metrics • Live twitter feed

  19. Innovation success story — Visual operations Client Question: Where do I need to focus my efforts for improving service delivery at my distribution facilities? • Solution: • Heat map view of distribution facilities • Color coding based on service delivery ranking • In-depth data and analysis for each location

  20. Innovation success story — Crisis response Client Question: How can I view weather, road closures, store locations and other key data in one interactive dashboard? • Solution: • Social media & open source data for new client insights. • Over 1,000+ website hits from the client network over 72 hour period

  21. Innovation success story — Dashboards 2.0 Client Question: How can I combine financial, energy and environmental metrics for data-rich decision making? • Solution: • Tableau-based data analytics with interactive reporting • Tracks more than 18,000 locations and 6 million usage records

  22. Innovation success story — Geospatial analytics Client Question: How can I use geospatial analytics to visualize data differently than just traditional rows and columns of a spreadsheet? • Solution: • Interactive mobile dashboard to perform “what-if” analysis • Combines US census and store data to determine best locations for customer coverage

  23. Innovation success story — Strategic planning Client Question: How can I turn a manual strategic and financial planning process into an interactive one that enables quicker decisions? • Solution: • Interactive mobile dashboard to perform “what-if” analysis • Combines US census and store data to determine best locations for customer coverage

  24. Contact: cfi@deloitte.com

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