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Transforming Higher Education with Six Sigma

Transforming Higher Education with Six Sigma. Prof. Imad M. Alatiqi Prof. Pradeep B. Deshpande. INQAAHE Conference Abu Dhabi, UAE March 30 – April 2, 2009. Part I: Six Sigma Prof. Pradeep B. Deshpande. Presentation Plan. Part II: PUC’s Six Sigma Initiative Prof. Imad M. Alatiqi.

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Transforming Higher Education with Six Sigma

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  1. Transforming Higher Education with Six Sigma Prof. Imad M. Alatiqi Prof. Pradeep B. Deshpande INQAAHE Conference Abu Dhabi, UAE March 30 – April 2, 2009

  2. Part I: Six Sigma Prof. Pradeep B. Deshpande Presentation Plan Part II: PUC’s Six Sigma Initiative Prof. Imad M. Alatiqi Concluding Remarks Prof. Pradeep B. Deshpande

  3. Part I: Six Sigma • Understanding what six sigma is • Synopsis of six sigma • How six sigma is implemented • How to transform higher education with six sigma

  4. Understanding what Six Sigma is • The many manifestations of six sigma • As a framework and strategy • As a methodology • As a performance measure • As a way of life

  5. Synopsis of Six Sigma • Fundamental objectives • Natural laws that make six sigma possible • Returning the process or transaction to its natural state with six sigma • When six sigma is not enough

  6. How Six Sigma is Implemented • Understanding customer needs and expectations • The five phases of six sigma • The eleven steps of six sigma

  7. Transforming Higher Education with Six Sigma • Operating all university processes from recruitment to graduation in the best possible manner. • Aligning existing processes with society’s needs and expectations. • Implementing six sigma on revised processes for optimized performance.

  8. PUC’s Six Sigma Initiative The Private Universities Council is a regulatory Body and External Quality Assurance Agency licensed by the State of Kuwait to oversee all private post-secondary education institutions. Its major functions are licensing, quality assurance, accreditation and support. It adopted the philosophy of six sigma in all its operations

  9. Six Sigma as a framework leading to Methodology • Define the Goal: Quality Higher Education-Institution specific • Measure: CTQ indicators, efficiency, effectivenes, etc • Analayze: data collection, defect levels identified • Improve: dialogue with institutions • Control: identify six sigma projects for rigorous six sigma methodolgy

  10. Effectiveness, Efficiency, etc Global Excellence PUC General secretariat Universities / Colleges Control Scope TOOLS Standards Performance Audits Scholarship system Research and development system Measure Evaluation Improve compare ∑ Private Universities Council Policies Stated Goals Analyze Figure 3: PUC QA Regulatory Model as Related to Six Sigma Methodology

  11. Table 2 Fields of study

  12. Six sigma methodology as External Quality Assurance • Six sigma project was established as external QA exercise for both PUC and institutions • Six sigma rigorous methodology includes Master Black Belt training • The program was executed in partnership between PUC , institutions and the private sector

  13. Benefits to PUC and Institutions • Each group of three identified one improvement project • The groups carried out the projects with detailed methodical progress • Confidence built in the PUC and institutions after benefits were realized • Intangible benefits

  14. National Six sigma Initiative • The State Planning commission suggested private universities participation in personnel training • Institutions are adopting in-house green belt programs • Success is contaigous

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