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Human Resource Management in Starbucks

Human Resource Management in Starbucks

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Human Resource Management in Starbucks

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  1. Human Resource Management in Starbucks AnamikaKumari LathikaBothra MiteshSahu Navin Rakesh SanthoshSrinivasan

  2. Contents • Mission Statement • Background • Basics Of HR used in Starbucks • Strategies Adopted • Challenges and Related Innovations Free template from www.brainybetty.com

  3. The Six Commandments (Mission Statement). • Provide a great work environment and treat each other with respect and dignity. • Embrace diversity as an essential component in the way we do business. • Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee. Free template from www.brainybetty.com

  4. Develop enthusiastically satisfied customers all of the time. • Contribute positively to our communities and our environment. • Recognize that profitability is essential to our future success. Free template from www.brainybetty.com

  5. Background Note Free template from www.brainybetty.com

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  11. HR-Basics • To have right people hiring the right people • Adaptability, dependability and ability to work in a team • Employees upfront in job postings Star Skills Free template from www.brainybetty.com

  12. Star Skills • Maintain & Enhance Self-Esteem • Listen & Acknowledge • Ask for Help Free template from www.brainybetty.com

  13. “Treat people like family & they will be loyal & give their all” • Training employees to perform job efficiently • First Impressions • 2004, Coordinator average pay $35,294 • Manager average pay is $44,790 • Your special blend

  14. Bean Stock Plan • Working Solutions • Warm Regards • MUG (Moves of Uncommon Greatness) • BRAVO!! • Spirit of Starbucks

  15. Strategies Adopted Training • All classes of employees including part timers • 24 hours of training • Teach about retailing, coffee making skills, and creating a positive customer experience • Management training 8-12 weeks • Teach about store operations, managing people, and training people • Discuss outside training programs & seminars Free template from www.brainybetty.com

  16. Motivation • Health Insurance(after 20 hrs, 90 days) • Employees as partner (20 hrs, 6 Months) • Flexible work schedule • Treat people with respect & dignity • Keep pulse with employee surveys Free template from www.brainybetty.com

  17. How to tackle the challenges?Using innovative thoughts… Free template from www.brainybetty.com

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