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St. Louis CMG

St. Louis CMG

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St. Louis CMG

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  1. St. Louis CMG Show & Tell - Wells Fargo Server Capacity & Performance Management February 23, 2010

  2. About Wells Fargo • Wells Fargo & Company (NYSE: WFC) is a diversified financial services company providing banking, insurance, investments, mortgage and consumer finance. One in three households in America does business with WFC. WFC has $1.2 trillion in assets and more than 279,000 team members across 80+ business. WFC is ranked 4th in assets, and 3rd in market value of our stock among US peers (9/30/09). WF Advisors is the 2nd largest retail brokerage in the US. • WFC has: • More than 10,000 stores • More than 12,000 ATMs • More than 70 million customers • Around 100K MIPS in production • Over 40,000 servers • Around 200 data center locations • Technology and operations budget of around $5 billion

  3. Agenda • Our risk based approach to server Capacity Management • How do we deliver on this approach? • ECMP • Integrating with ECMP • The Tool Set • How do we measure ourselves? • Plans for 2010

  4. Our Approach To Capacity Planning Our risk managed model has a bias for Capacity. • Our Capacity Planning approach seeks to provide sufficient resources in the right places. • We seek to limit/reduce costs while not increasing Wells Fargo’s risk. • We seek to right-size our existing capacity by reducing/removing under-utilized resources. Capacity Planning is the discipline of managing risks and priorities. Capacity Planning seeks to maintain an appropriate balance among differing priorities: Cost vs. Capacity – ensure that existing processing Capacity, and Capacity to be purchased, is not only cost justifiable in terms of business need, but also makes efficient use of purchased resources. Supply vs. Demand – ensure that the available supply of processing power matches the demands made on it by the business, both now and in the future. The value and risk associated with each drives our approach to Capacity Planning. We focus on delivering an optimal, cost effective, and risk balanced computing environment for our customers and team members.

  5. How do we deliver this? We provide a comprehensive set of services: • Operational Capacity Management (tactical) • Resource Consumption Tracking & Reporting • Current Health Checks • Future Health Projections • Notification of Risks • Comprehensive Capacity Planning (strategic) • Capacity Study (aka Determine Headroom) • Sensitivity Studies, three types: • Scalability Study – Analyze the addition of physical resources to a fixed workload • Speedup Study – For an increasing workload, analyze the addition of physical resources • Release Study – Quantify the change in resource consumption per application release • Empirical Study (aka Benchmarking, Load Testing Analysis) • Sizing • Performance & Capacity Bottleneck Analysis (tactical) • Optimization Analysis • Manage External Engagements for C/PM Services

  6. Service Readiness

  7. The Enterprise Capacity Management Practice The Enterprise Capacity Management Practice: ECAP provides oversight of capacity planning and functions to increase Capacity Management Capability across the enterprise. Provides: Oversight, Process, and Tools Supports: The Enterprise Capacity Vision The ECMP Process: Standard enterprise procedures for planning and adjusting current and future capacity needs to meet end user availability with acceptable levels of risk and investment Enables an enterprise-wide view of: Capacity planning; Risks; and Investments Drives predictive planning practices Facilitates reviews and reporting of high priority risks The Tool: A common repository for critical application/system capacity planning information. Documentation trail to show Wells Fargo has performed due diligence in the event of an audit. Training and Education material

  8. Integrating with ECMP – Future Process • Goals in Product Terms • Business Drivers Business data Tuning Tuning Tuning Business Partners (LOB) & Product Manager demand Implementation Implementation Implementation Analysis Analysis Analysis Capacity Management Database (CDB) BCM Biz Data Monitoring Monitoring Monitoring Res Data svc Data Cap Plan Risks SCM Enterprise Communication & Reporting SLM thresholds • Liaison to CIO organizations • Bridge CIO/ACL to IT Infrastructure Service Delivery (SDT) Resource utilization thresholds RCM supply • IT Resource Management • Resource Provisioning • ECM Stewardship • Planning Tools TIS & Open Systems Process Oversight (ECAP) M/Ware - ECAP 10.2009 View in Slide Show mode (4 clicks)

  9. Integrating with ECMP - Overview

  10. Integrating with ECMP – TIS Role

  11. The Tool Set • Data Collection: HP OVPA • Diagnostic Tool: HP OVPM • Data Visualization & Reporting: HP OVPI • Automation & Analytics Tool: Performance Surveyor • Modeling Tool Set: Hyperformix Capacity Manager and Hyperformix Performance Optimizer Benefits: • A diagnostic tool that provides comprehensive real-time metrics without impacting or logging into the monitored server • An automated analysis capability providing the ability to scale to over 40,000 servers without proportionately scaling staff • Full and complete reporting/analytics capability with scheduling and automated report distribution/notification • ITIL and ITSM/BSM compliant • Tool set extensible to other ITIL service management processes and databases (CMDB, incidents, change control, etc) • Tool set extensible to other data sources containing business volume measures, growth forecasts, application usage statistics, load test results, etc. 10

  12. How do we measure ourselves? • With KPIs & Metrics • Tool Coverage & Licensing • License usage • Installations & compliance • Service Usage & Penetration • Monthly health check usage by Community • Issues & risks by Community • Productivity, Practicality, & Effectiveness • Issues & risks volumes – open, closed, in progress • Recommendations implemented

  13. Tool Coverage 12

  14. Tool Licensing 13

  15. Service Usage & Penetration 14

  16. Productivity, Practicality, & Effectiveness 15

  17. Out of Scope Servers - LWB

  18. Plans for 2010 • Engagement model & communication plan • Reporting & analysis expansion • Virtualization analysis – VMware & AIX • Proactively identify virtualization candidates • Utilization & performance dashboards (DC, LOB, …) • New service – future health projections • More work in KPIs & metrics • Service quality & usage • Team productivity & efficiency • Marketing deck • Analyst handbook