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Unified Communications ICT’s project to transform business communications at KCC

Unified Communications ICT’s project to transform business communications at KCC. What is Unified Communications?. A new cost-effective 0300 number that you take with you everywhere at work, which uses existing computer networks not BT lines. You will get…. Voicemail and instant messaging

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Unified Communications ICT’s project to transform business communications at KCC

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  1. Unified CommunicationsICT’s project to transform business communications at KCC

  2. What is Unified Communications? A new cost-effective 0300 number that you take with you everywhere at work, which uses existing computer networks not BT lines

  3. You will get… • Voicemail and instant messaging • Fax and SMS from your computer • Conferencing • White-boarding and web collaboration • To see who’s in and who’s out of the office • New handsets*

  4. Plan • Summer 2013 – staff training & rollout begins

  5. Business benefits • Improves efficiency of communications • Single “ follow me” number • Presence • Messaging – “real time” • Comprehensive Phone Directory • Conferencing • Improves team working & collaboration

  6. Business benefits • Improved customer satisfaction with questions answered quicker • Supports New Work Spaces • Easier flexible working (follow me number) • Physical location is less important

  7. Business benefits • Reduced travel (use of audio conferencing and web collaboration) for us and partners • Minimise non-productive travel time • Reduce travel/expenses costs • Reduces demand for meeting rooms • Reduced carbon footprint (& tax)

  8. Business continuity Something to be aware of • In the event of a building power or network failure, the new phone system will not work but • 999 calls from any mobile are free of charge. • Mobiles provide a fall-back (single number)

  9. Can we help? • Would you like us to come and talk to your team about what they can do with Unified Communications and how it will help them? Do you have any questions? • If so, please e-mail • unified.communications@kent.gov.uk

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