1. CISCO IP TELEPHONY Phone System, 2 Years Later. PresentedBy: John Nickell, Technology Director and Bill Koegle, Technology and Network Specialist. North Royalton City Schools.

2. North Royalton City SchoolsStatistics • 4674 students • 6 school Bldgs connected with 1gb fiber • 1 Building connect with 2 Ds1 circuits • 460 Phones District Wide • 380 Voice Mail Accts for Teacher & Staff • 2 Cisco Call manager Servers • 1 Unity Voicemail Server, 1 Unified Messaging • 2 Pri-Isdn circuits, 48 Lines • 33 Centrex lines for POTS backup, 911 and Fax • Technology Dept has Director and 3 Tech. Specialists

3. Goals Of Adding IP Phone System • Safety • Improved Communication • Better Access • Cost Savings • Advanced Features of Modern System • Replace Old Centrex System

4. Project Planning • Work with Asst. Superintendent and Treasurer to secure 3 quotes on various systems. • We reviewed Avaya, 3Com and Cisco • We reviewed our present network structure. • We revised our School Districts dialing Scheme • Determined all staff could have voice mail. • Replaced 150 Centrex lines. • Planned D.I.D’s (direct inward Dial) Numbers. • Spoke with District Personnel concerning how phones were used in their situation. • Calculated a payback of 7 years compared to present Centrex Phone cost.

5. Network Design • Budgeted to connect institutional fiber network provided by local cable provider, Wide Open West, Old AmeriCast. • Secured 3 proposals for the last 100 feet of fiber to be run from utility pole to D-marc. • Contract to have fiber run underground from pole to buildings. • Contracted to have 6 strand fiber run from HS and MS on same campus eliminating institutional connection. • Contracted to have 2 DS1 circuits to temporary Early Childhood Center. • Replace all ITC site routers with Cisco 1760 Router in each building and Cisco 3550 in High School MDF.

6. Phone System Design • Norstan, now Black Box designed the system and programmed the system. • District re-aligned its phone dialing scheme to make it more linear and organized. Each building has its own number. I.E Albion was all 31xx extensions. • We retained POTS lines for fax, 911 and security systems for dial out backup in case of power failure. • We utilized our own technology staff and H.S. summer student techs to help run additional cabling and placing of phones in each room. • Phones were placed in EVERY classroom, office and custodian area. • We used the Cisco 7960, 6 line spkr phone for office and administrative type staff. The 7912 was used in classrooms and we have been buying the 7940, 2 line phone for additional units. • We deployed about 7 Cisco POE wireless access points for 12 Cisco Cordless phones. • Use Communicator to make calls through Laptop or Desktop remotely.

7. Phone System Design • We installed 2 Call Manager servers in separate locations with split PRI’s for disaster type issues. They are connect via 1gb fiber. • All Office staff have Voice mail. Teachers also have Voicemail and are expected to monitor it. • Implementation took place over the summer starting in June and cutting over the week before school. Little or no issues cutting over with SBC and Cisco. • We posted new phone numbers in summer bus route newsletter, newspapers and for 30 days ran the announcement of new numbers on old phone lines. Main District Line was retained, all others main school lines were changed and updated to new DID scheme.

8. Training • Norstan did a one day training for technology department. It was mainly how to administer the Call Manager system and Unity System. • Training was not enough, and 20-50 block hours of support should be maintained for on going issues, especially in the beginning. • Teachers were trained in a 30 minute session on their first day of meetings before school. • Office staff also had 45 minutes of training on system. They needed more as they started to actually use the systems. Items such as call transfers, parks and call forwards were issues for some. • We used a room extension and a voice mail for each room and staff member. We did this because teacher move rooms around.

9. Daily Administration Duties • Voice Mail Password Resets • New Phone Extensions • Re-assigning phone ext and voicemail boxes when a teacher changes rooms over summer. • Setting up automatic call transfers.

10. Troubleshooting Issues • Phones not working: cable unplugged or phone need occasional reboot. • Power surge issue on Cisco Switches and Phones through POE Ethernet. • Can create TAC call if you have Smartnet on equipment. • Took a while to find qualified consultant to use for Callmanager, after Norstan was sold.

11. Network Items • VLANS to separate voice and data traffic. • Power over Ethernet switches. • Can use a power brick to run Phone off a non POE switch. • Can use 3com NJ100 4 port jack to power Cisco 7912 not 7960 or 7940’s • Used Cisco Aironet 1200 for Wireless Phone.

12. Thank You For AttendingThe Ohio E-Tech Conference. • Contact information: • John Nickell 440-582-9042, E-mail john.nickell@northroyaltonsd.org • Bill Koegle 440-582-9110, E-mail bill.koegle@northroyaltonsd.org • Website: www.northroyaltonsd.org