1. ISE 468 ETM 568 Healthcare Process Improvement Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management

2. The Institute of Medicine About the Institute of Medicine (IOM) To Err is Human: Building a Safer Health System Crossing the Quality Chasm: A New Health System for the 21st Century Quality Measures for the Healthy People Leading Health Indicators . 2013

3. Institute of Medicine: About the IOM “The Institute of Medicine (IOM) is an independent, nonprofit organization that works outside of government to provide unbiased and authoritative advice to decision makers and the public. ” “Established in 1970, the IOM is the health arm of the National Academy of Sciences, which was chartered under President Abraham Lincoln in 1863. Nearly 150 years later, the National Academy of Sciences has expanded into what is collectively known as the National Academies, which comprises the National Academy of Sciences, the National Academy of Engineering, the National Research Council, and the IOM.” Source: About the IOM www.iom.edu Accessed January 2013 2013

4. Institute of Medicine: Our Work • “Our aim is to help those in government and the private sector make informed health decisions by providing evidence upon which they can rely. Each year, more than 2,000 individuals, members, and nonmembers volunteer their time, knowledge, and expertise to advance the nation’s health through the work of the IOM.” • “Many of the studies that the IOM undertakes begin as specific mandates from Congress; still others are requested by federal agencies and independent organizations. “ Source: Our Work www.iom.edu Accessed January 2013 2013

5. IOM Early Publications • To Err is Human: Building a Safer Health System • Published in 2000 • Data on medical errors • Seven recommendations to improve quality of care • Crossing the Quality Chasm: A New Health System for the 21st Century • Published in 2001 • Reinventing the health care delivery system • Six aims for improvement • Ten rules for redesign . 2013

6. The IOM – Future Work in Quality Quality Measures for the Healthy People Leading Health Indicators Type: Consensus Study Topics: Public Health, Quality and Patient Safety Boards: Board on Population Health and Public Health Practice Activity Description: “The IOM has been asked by the Department of Health and Human Services to convene a committee to identify quality measures for the Healthy People Leading Health Indicators. This activity builds on a multi-year effort in the DHHS Office of the Assistant Secretary for Health to develop a framework for quality improvement in public health, and also links with other activities in the public health and health care delivery fields. The committee’s report, which is due in June 2013, is expected to be of use to public health officials and their partners in the health care sector.” Source: http://www.iom.edu/Activities/Quality/QualityMeasuresLeadingHealthIndicators.aspx Accessed January 2013 2013