1. Process Improvement Soghra N. Ali-Sayeed, MS, RD, CNSC, CDN Unit 3 Assignment Ed 7503

2. Process Improvement • The concept will be taught using discussion and case study • Case study will be presented and reviewed • Processes for improvement to be identified from case study

3. Process Improvement • Discussion of process improvement tools - Ishikawa diagram, also known as cause and effect or fishbone diagrams - Plan Do Check Act cycle

4. Ishikawa Diagram • a visualization tool for categorizing the potential causes of a problem in order to identify its root causes. • Fishbone diagrams are typically worked right to left, with each large "bone" of the fish branching out to include smaller bones containing more detail

5. Ishikawa Diagram

6. Plan Do Check Act

7. P-D-C-A Plan – Establish the processes necessary to meet desired outcome Do – Implement the plan, and collect data for analysis Check – Study the actual results and compare against expected results Act – Make any necessary adjustments to plan based on differences between actual and expected results

8. Process Improvement • Participants will watch the following video clip, then prepare a plan for process improvement http://www.youtube.com/watch?v=CJSZj9bShAI

9. Process Improvement • Participants are to prepare both an Ishikawa diagram and a Plan Do Check Act cycle • Process Improvement plans are to be posted in common discussion area – feedback is to be provided to at least two other participants

10. Process Improvement • The case study instructional strategy is useful to present possible scenarios for process improvement • Discussion forums can be used to present process improvement tools to use to develop plans for improvement • Participants will interact with each other and the course leader in both the case study and discussion forums