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Process Improvement

Process Improvement. Problem Solving. Problem finding Problem stating Option finding Deciding Taking Action Evaluating results. Problem Finding. You find it or it finds you Obvious, recognizable problems “Invisible problems” Involves several specific mental habits

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Process Improvement

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  1. Process Improvement Session 6 - Process Improvement

  2. Problem Solving • Problem finding • Problem stating • Option finding • Deciding • Taking Action • Evaluating results Session 6 - Process Improvement

  3. Problem Finding • You find it or it finds you • Obvious, recognizable problems • “Invisible problems” • Involves several specific mental habits • Willingness to question status quo • Looking at bigger picture • Looking into the future Session 6 - Process Improvement

  4. Problem Stating • What is the “real” problem? • Verbalize aspects of problem as widely as possible • Verbal freewheeling • Why is this a problem? • How does it manifest itself? • Solved before? • Do we have to solve it? • What if we didn’t? • The “why” challenge Session 6 - Process Improvement

  5. Option Finding • Cataloging the recognizable options • Mass idea production • Hypothesizing potential causes • “How-To” technique • Restructuring the situation Session 6 - Process Improvement

  6. Deciding • Balance Sheet Model • Decision Tree Model • Point Scoring Model Session 6 - Process Improvement

  7. Taking Action • Clear course of Action; follow through • Written Plan • What, Who, When, How much? • Contingency Plan Session 6 - Process Improvement

  8. Evaluating Results • Closed Loop • Open Loop • Open-minded Approach Session 6 - Process Improvement

  9. Ten Commandments of Possibility Thinking • Never reject a possibility because you see something wrong with it. • Never reject a possibility because you won’t get credit. • Never reject a possibility because it is impossible. • Never reject a possibility because your mind is already made up. • Never reject a possibility because it is illegal -- change the law. Session 6 - Process Improvement

  10. Ten Commandments of Possibility Thinking • Never reject an idea because you don’t have the money, manpower, muscle or months to achieve it. • Never reject an idea because it will create conflict. • Never reject an idea because it is not your way of doing things. • Never reject an idea because it might fail. • Never reject an idea because it is sure to succeed. Session 6 - Process Improvement

  11. Seven Basic Tools • Fishbone Diagram • Line Flow Chart • Check Sheet • Pareto Chart • Histogram • Control Chart • Scatter Plot Session 6 - Process Improvement

  12. Fishbone Diagram Material Methods People Environment Machinery Session 6 - Process Improvement

  13. Line Flow Chart Session 6 - Process Improvement

  14. Check Sheet (1) X X X X X X X Session 6 - Process Improvement

  15. Check Sheet (2) Session 6 - Process Improvement

  16. Pareto Diagram Session 6 - Process Improvement

  17. Histogram Session 6 - Process Improvement

  18. Control Chart Out of Control Signal +3s +2s +s Avg -s -2s -3s Session 6 - Process Improvement

  19. Scatter Diagram Session 6 - Process Improvement

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