1. Process Improvement Session 6 - Process Improvement

2. Problem Solving • Problem finding • Problem stating • Option finding • Deciding • Taking Action • Evaluating results Session 6 - Process Improvement

3. Problem Finding • You find it or it finds you • Obvious, recognizable problems • “Invisible problems” • Involves several specific mental habits • Willingness to question status quo • Looking at bigger picture • Looking into the future Session 6 - Process Improvement

4. Problem Stating • What is the “real” problem? • Verbalize aspects of problem as widely as possible • Verbal freewheeling • Why is this a problem? • How does it manifest itself? • Solved before? • Do we have to solve it? • What if we didn’t? • The “why” challenge Session 6 - Process Improvement

5. Option Finding • Cataloging the recognizable options • Mass idea production • Hypothesizing potential causes • “How-To” technique • Restructuring the situation Session 6 - Process Improvement

6. Deciding • Balance Sheet Model • Decision Tree Model • Point Scoring Model Session 6 - Process Improvement

7. Taking Action • Clear course of Action; follow through • Written Plan • What, Who, When, How much? • Contingency Plan Session 6 - Process Improvement

8. Evaluating Results • Closed Loop • Open Loop • Open-minded Approach Session 6 - Process Improvement

9. Ten Commandments of Possibility Thinking • Never reject a possibility because you see something wrong with it. • Never reject a possibility because you won’t get credit. • Never reject a possibility because it is impossible. • Never reject a possibility because your mind is already made up. • Never reject a possibility because it is illegal -- change the law. Session 6 - Process Improvement

10. Ten Commandments of Possibility Thinking • Never reject an idea because you don’t have the money, manpower, muscle or months to achieve it. • Never reject an idea because it will create conflict. • Never reject an idea because it is not your way of doing things. • Never reject an idea because it might fail. • Never reject an idea because it is sure to succeed. Session 6 - Process Improvement

11. Seven Basic Tools • Fishbone Diagram • Line Flow Chart • Check Sheet • Pareto Chart • Histogram • Control Chart • Scatter Plot Session 6 - Process Improvement

12. Fishbone Diagram Material Methods People Environment Machinery Session 6 - Process Improvement

13. Line Flow Chart Session 6 - Process Improvement

14. Check Sheet (1) X X X X X X X Session 6 - Process Improvement

15. Check Sheet (2) Session 6 - Process Improvement

16. Pareto Diagram Session 6 - Process Improvement

17. Histogram Session 6 - Process Improvement

18. Control Chart Out of Control Signal +3s +2s +s Avg -s -2s -3s Session 6 - Process Improvement

19. Scatter Diagram Session 6 - Process Improvement