
Business Process Improvement RIMS 2013 Forum Adam Bevins Strategic Asset Manager
Knowledge as an asset People Intelligent Systems
Business Process Improvement • Systematically managing knowledge as an asset Deming Cycle
Why have business process improvement? Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Traditional area of focus Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Foundation Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2
Business Processes • Standardising terminology • Business Goal • Behaviour: ‘One Downer Way’ across contracts • Customised to the way we do business • Features • Standardising commercial framework • Provision of process mapping • Consistent system setups • Consistent data and reporting • Training, documentation held centrally
Example Optimise Routine Maintenance
What we learnt on the way • Standardising roles • Development of robust job descriptions • Organisational structure (relevant for larger organisations)
Building on business processes Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2
Enterprise Data Model Standardised Activity Codes: Logical Category levels, naming conventions
Naming conventions • Where: • TM = Transportation Maintenance • 6 = Area (1-6) • NZT = NZTA • GOR = Gore • 10 = Last two digits of Commencement Year of the contract (calendar year) • Coastal Otago = Short Project Identification (as appropriate for differentiation purposes) • -P = Parent (optional, depending on project setup structure) • And • -C-CM = Child Project: Contract Management • -C-DA = Child Project: Dunedin Area • -C-CS = Child Project: Chip Seal • -C-CN1 = Child Project: Construction 1 • -C-RM = Roading Maintenance • Examples: • TM6NZT-10-Coastal Otago-P • TM6NZT-10-Coastal Otago-C-CM • TM6NZT-10-Coastal Otago-C-DA • TM6NZT-10-Coastal Otago-C-CS • TM6NZT-10-Coastal Otago-C-CN1 • TM6NZT-10-Coastal Otago-C-CN2 • OR: • TM6GOR-12-Gore-P • TM6GOR-12-Gore-C-RM
Standardising our Financial System 4.5 Example: FY 2010/11 Other materials = $56M Aggregates = $24M
Why have business process improvement? Dissemination Layer Presentation Layer Support Systems Finance Management Needs Analysis HRIMS Spatial Analysis Resource Planning Health & Safety Asset Management Systems Asset Register Condition Assessment Work flow Field Devices Enterprise Data Model Business Processes Project Management Processes (PMO) – Level 1 Core Processes – Level 2
Implementation process HosseinCheraghi et al. (1999: p.3)