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GGUS Ticket review

GGUS Ticket review

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GGUS Ticket review

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  1. GGUS Ticket review T1 Service Coordination Meeting 2010/10/28

  2. Summary GGUS tickets of concern to the experiments: • ATLAS: • CNAF-BNL GGUS:61440CNAF: transfer problems to BNL. Was presented at this meeting 3 times in 2months! • CMS: • GGUS:61706 CERN: Maradonaerror on CE. Was presented at this meeting also on 2010/10/07. • GGUS:62696 CERN: xrootd errors. Was presented at this meeting also on 2010/10/07. • GGUS:63450 CERN: SLS links missing from Critical Service map. • LHCb: • GGUS:59880 IN2P3: Shared area performance problems. • GGUS:62800 IN2P3: Shared area problems.

  3. ATLAS CNAF-BNL Transfer

  4. CMS CERN Maradona errors

  5. CMS xrootd errors

  6. CMS missing links to SLS

  7. LHCb jobs failing @ IN2P3 due to shared area problem

  8. LHCb software installation problems at IN2P3

  9. Other GGUS issues • 21 new GGUS Support Units entered operation with GGUS 8.0 on 2010/10/27. • No impact to GGUS ticket submitters who select to Notify a given Site, i.e.most of WLCG tickets. • But, if the problem is related to the product itself and not to the site, it is better to open a ticket and let the TPM assign it. • New project structures (EGI/EMI) require the assignment to middleware SUs only by the 2nd level (DMSU=Deployed Middleware SU). No impact to tickets in category 2 (above) but no more cross-assignment possible, for ex. for tickets that turn out to be for any gLite package. Planned for the next GGUS Rel. Details in savannah support #117155. Dimou M.

  10. New GGUS SUs New 2nd level SUs: - "VO Services" for questions by VO Managers on EGI services. - ARC_DEPLOY - SAGA-SD (will phase-out R-GMA eventually) New 3rd level SUs: Middleware clients: - gLite UI - gLite WN - gLite VOBOX Under 3rd level experts: - EMI Testbeds - EMI QA Tools Batch systems' integration (utils): - gLite Torque Utils - gLite SGE Utils - gLite Condor Utils - gLite LSF Utils

  11. More new GGUS 3rd level SUs Under project EMI: - ARC - UNICORE-Client - UNICORE-Server - Proxyrenewal - Gridsite - gLiteYaim Core - gLite Java Security - gLite Hydra - gLite Identity "Other projects": - IGE (Initiative for Globus in Europe)