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SECRETARIES TALK

SECRETARIES TALK. Gender, Power and Work by Inga Janke Anna Herbst. Stereotypes. woman good-looking doesn´t work always telephoning doing her fingernails has affair with her boss. Secretaries Talk. Development of secretarial work. A work done by men until late 19th century

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SECRETARIES TALK

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  1. SECRETARIES TALK Gender, Power and Work by Inga Janke Anna Herbst Secretaries Talk Inga Janke, Anna Herbst

  2. Stereotypes • woman • good-looking • doesn´t work • always telephoning • doing her fingernails • has affair with her boss Secretaries Talk Inga Janke, Anna Herbst

  3. Secretaries Talk Secretaries Talk Inga Janke, Anna Herbst

  4. Development of secretarial work • A work done by men • until late 19th century • high status work • origin of “Secretary of State“ Secretaries Talk Inga Janke, Anna Herbst

  5. Development of secretarial work • Change to female dominance • industrialisation • creation of new jobs • women entering the world of work Secretaries Talk Inga Janke, Anna Herbst

  6. Development of secretarial work • Technological influence • Typewriter • Dictaphones • Photocopier • Word processors • Modern computer and the internet Secretaries Talk Inga Janke, Anna Herbst

  7. TASKS • Different types of secretaries with different tasks • office wife • sexy secretary • career woman/ team Secretaries Talk Inga Janke, Anna Herbst

  8. Office Wives • 1930 - 1950/60 • similar social background as boss • extension of the boss • loyal, trustworthy, devoted • distinguished, ladylike, respectable • takes care for her boss Secretaries Talk Inga Janke, Anna Herbst

  9. Sexy Secretaries • 1950/60 • of lower social background • earlier image of secretary as mousy-looking woman displaced by blond bombshell • not very smart but long-legged, big-bosomed and young Secretaries Talk Inga Janke, Anna Herbst

  10. Career Women/ Teams • since 1970s • being autonomous part of the management team • “modern“ secretary Secretaries Talk Inga Janke, Anna Herbst

  11. General Tasks • Tips from Secretaries to Managers: Enhancing the Relationship • 1. Whenever possible, please keep us late. We have no homes to go to and are only too thankful to spend the evening here. • 2. Send us out to cash your checks and buy stamps in all weather. Walking is exhilarating and as we sit down all day, the exercise does us good. • 3. Do walk out of the office without telling us where you are going or how long you might be. We enjoy telling people who wish to contact you urgently that we have no idea where you are or when you will return. Secretaries Talk Inga Janke, Anna Herbst

  12. General Tasks • 4. When dictating, please parade up and down the room and practice your golf strokes, or better still, walk out of the room. We can understand what is said more distinctly. • 5. Please lower your voice to a whisper when dictating names of people and places. Under no circumstances spell them to us. We are sure to hit the right way sooner or later. • 6. Please dictate a paragraph and change your mind, with the corrected version following, particularly when using dictating equipment. It adds variety to our typing. Secretaries Talk Inga Janke, Anna Herbst

  13. General Tasks • 7. Hours for dictation: during the lunch hour, or any time after 4:30 p.m. • 8. Should you wish to write out a letter or report, please write with a blunt pencil using the left hand, and use plenty of arrows, balloons and other diagrams. • 9. If possible, always pick up your calls on your secretary's phone. This ensures that we cannot pick up calls for any other people on our own phones. It also helps keep us company. We miss you during the day. Secretaries Talk Inga Janke, Anna Herbst

  14. General Tasks • 10. When you have given us a rush project, be sure to use your intercom line frequently, or call us at regular intervals of 60 seconds to ask us to get minor items and to go for coffee. • 11. Please do interrupt us while we are speaking on the telephone. We have two ears, so we might as well use both of them at the same time. • source: Lori´s Humor Page http://www.geocities.com/CollegePark/6174/secretary-tips.htm Secretaries Talk Inga Janke, Anna Herbst

  15. Gatekeeping • secretary screens boss against clients or employees • sorts out important information • decides who can speak to boss and who can´t it´s important to maintain a good relationship with the secretary Secretaries Talk Inga Janke, Anna Herbst

  16. Informal Communication • The secretary talks to a lot of different people... • ...and knows the other secretaries, too. • She selects which information she will pass on to her boss. POWER Secretaries Talk Inga Janke, Anna Herbst

  17. Relations between Secretaries and Bosses • Secretary - Male Boss • Secretary - Female Boss • Male Secretary - Female Boss Secretaries Talk Inga Janke, Anna Herbst

  18. Secretary - Male Boss • Slave - Master Relationship • Nanny/Mother - Son Relationship • Team Relationship Secretaries Talk Inga Janke, Anna Herbst

  19. Secretary - Female Boss • Mother - Daughter Relationship • Daughter - Mother Relationship • Team Relationship Secretaries Talk Inga Janke, Anna Herbst

  20. Male Secretary - Female Boss • men don´t like to be called “secretary“ • humiliating • might envy the boss her higher position Secretaries Talk Inga Janke, Anna Herbst

  21. Relations between Secretaries • women‘s relationships • men‘s relationships • bitching • Reasons for bitching • Topics • Men‘s influence Secretaries Talk Inga Janke, Anna Herbst

  22. Modern Secretaries • Education • Training courses • Job titles • Office Manager • Management Assistant • Fachkauffrau Büromanagement Secretaries Talk Inga Janke, Anna Herbst

  23. Modern Secretaries • Skills • Languages • Communication skills • Conflict management • Computer skills • Business knowledge • Background knowledge like industrial law, business management Secretaries Talk Inga Janke, Anna Herbst

  24. Modern Secretaries • Tasks • Mail, telephone • Typing, copying, filing • Organizing the boss‘ schedule • Organizing conferences, business trips... • Taking care of guests Secretaries Talk Inga Janke, Anna Herbst

  25. Modern Secretaries • Internet • www.secretaria.de • www.sekretaerinnen.com • Our experiences, observations • From “good soul“ to “dragon“ Secretaries Talk Inga Janke, Anna Herbst

  26. Bibliography Internet: • Lori´s Humor Page; http://www.geocities.com/CollegePark/6174/secretary-tips.htm, verifiziert am 10.12.2003 • Peor es Nada; http://foro.peoresnada.com/humor/secphone.shtml, verifiziert am 10.12.2003 Secretaries Talk Inga Janke, Anna Herbst

  27. Bibliography Literature: • Pringel, R. (1989), Secretaries Talk; Verso: London, New York • Dixon, P. (1993), Making the Difference - Women and Men in the Workplace; Heinemann: London • Halford, S., Leonard, P. (2001), Gender, Power and Organisations; Palgrave:New York Secretaries Talk Inga Janke, Anna Herbst

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