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Using Community Tools To Improve Team Work

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Using Community Tools To Improve Team Work. Magnus Einarsson. Background. New team Distributed development Many team members lacked experience in the problem domain Implementation of system for a platform new to all team members Lots of competence build up

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Using Community Tools To Improve Team Work

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  1. Using Community Tools To Improve Team Work Magnus Einarsson

  2. Background • New team • Distributed development • Many team members lacked experience in the problem domain • Implementation of system for a platform new to all team members • Lots of competence build up • Large amount of information collected • Resources change during project • Few experts in team

  3. Needs • Effectively build up the competence in the team • Collect information about platform/application etc • Effective communication between team members • Preferably including • Real-time communication • Multi party communication • Presence information

  4. The tools that helped us reach our goals • Internal instant messaging server based on Jabber/XMPP • Wiki system for information collection

  5. Picture from http://www.oddmuse.org What is a Wiki • A wiki is a collaborative web application which allows users to edit content • Uses simplified Wikimarkup instead of HTML • Anybody can edit thepages • Revision control

  6. Enterprise Wiki vs. traditional project web sites • Traditional intranet website • Webmaster maintained • Where is the source document • Who can update it • Threshold to get content updated • Static • Often outdated information • Wiki • If you can access the information you have the tool needed to add more information • Easy to publish information • Change tracking/audit trail • Integrated searching

  7. Wiki uses in a project • Knowledgebase • Sharing a project notebook • Tracking • Sprint backlog • Features • Milestones/Sprints • Meeting minutes • Sharing collected documentation • Listing customer contact • Keeping track of test results

  8. Wiki Experiences • Start easy • Use simple tools • Prioritize information contribution before appearance and fancy features • Encourage contribution • When you help someone, make them document the problem and the solution in the wiki • After a while you can answer most questions with – “It´s in the Wiki!”

  9. Features needed to make a Wiki suitable for enterprise usage • Access control • Partitioning of information • Good search • Change tracking/traceability • Attachments • Nice to have • Support for archiving mail • Integration with IM system • Headline news • Recent changes • Announcements

  10. Instant Messaging – How it started • Individual team members used private IM accounts (ICQ, AIM, MSN) • Not acceptable - we need to keep the information inside company network • Deployed IRC server • Successfully used to create channels for small groups working on specific problem • But people still relied on public systems for one-one communications and presence • We needed our own IM system

  11. IM Solution • We deployed an internal IM system based on Jabber/XMPP • Open standard for IM systems • Several server and client implementations available • Supports all important IM services • Presence • One-one communication • Multi user communication • File transfers • Encryption • Servers can be connected using encrypted channels

  12. Leverage the IM infrastructure • Leverage the presence information • Assign trouble reports to present team members • No need to run/call around to find out who is available • The IM system can also extended by using agents/bots • Notify team about events • Test results • System outages • Issue handling system knows who is present • Monitoring

  13. Experiences • The IM system is a very good complement to using e-mail and phone. • Pace of a phone conversation • Capable of transporting error logs and screen captures that is often associated with discussions in a test or development project. • IM system very good for • Cooperation to solve problems • Finding someone available to help you • Drawbacks • Lots of good information might be lost => Turn on logging in clients

  14. Resources • Wiki systems • Oddmuse http://www.oddmuse.org • Mediawiki http://www.mediawiki.org • Confluence http://www.atlassian.com/confluence • TWiki http://www.twiki.org • Jabber/XMPP information • Everything about Jabber/XMPP http://www.jabber.org • Wildfire server and Spark client http://www.jivesoftware.org • Original Jabber implementation http://jabberd.org/

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