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Pittsburgh, Harrisburg, New Castle, Washington DC. Maryland, and Virginia

OUR VISION.

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Pittsburgh, Harrisburg, New Castle, Washington DC. Maryland, and Virginia

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  1. OUR VISION ATI Communications is Pittsburgh’s premier provider of communications equipment and service for many different types of organizations. ATI is committed to our customers to constantly improving our quality of service and to assist in increasing the competitiveness of the business we serve. The ATI family is comprised of over 450 dedicated professionals. Each member brings unique and personalized qualifications in various technical, service, managerial, clerical, and sales positions. As the premier designer and provider of full-service communications, we will always strive for “Total Customer Care” in all we do and in every decision we make. Scott Silverman President John M . Thomas General Manager Aargent Telecomm PO Box 12718 Pittsburgh Pa. 15241 Sales/Service (412)257-8803 Fax (412)257-4462 Pittsburgh, Harrisburg, New Castle, Washington DC. Maryland, and Virginia

  2. ATI is Pittsburgh’s premier provider for telecommunications ATI is the Pittsburgh area’s premier provider of telecommunications products and services. ATI selects only the finest from leading manufactures to satisfy over 15,000 customers on the tri-state area. ATI maintains offices throughout the mid-Atlantic region. The modern corporate headquarters is located in Bethel Park, Pennsylvania and branch offices in Maryland, New Castle, Harrisburg, Washington D.C., and Virginia. ATI is an established company, founded in 1984, and currently employs 450 people to service its customer base. ATI tops the charts with its manufacturers having been the #1 distributor for Toshiba, Telrad, and AVT. With a track record like this, ATI has been able to procure distributorships for the finest leading-edge manufacturers, and ATI continuously seeks the best technology to meet its customers needs. ATI believes in “Total Customer Care.” From choosing the finest products available, to providing outstanding support technical services. ATI has over 60 trained technical service representatives. In addition, ATI is one of only a few companies nationwide which requires its in-house technical support to be manned with technicians who have field experience. So, when you have a service question, you can rest assured that the service personnel have the experience and knowledge to solve your particular problem. Full Product Line ATI’s corporate headquarters is located in Bethel Park Pennsylvania, at the corner of Library (Route 88) and Broughton Roads. Founded in 1984, ATI has made Bethel Park its home base. The spacious quarters of 105 Broughton Road provides ATI with a convenient location for both corporate office space and warehouse space containing a large inventory. Conveniently located twenty minutes from downtown Pittsburgh with easy access to the Tri-State area via Route 79. wMultiple Voice Manufactures Authorized Toshiba Dealer Authorized Telrad Dealer Authorized AVT Dealer wVoice Processing Largest vendor of Toshiba and AVT Voice Mail in the nation wVoice/Data Cable Management System wCTI Applications wAuthorized TCG Voice Data Distributor wLong Distance Service wLocal Service wPremise Pager System wCall Management Information Systems wLAN/WAN Network Solution wMaintenance and Training Support wDSS Satellites…“DISH” Network w24 Hour a Day Service Line ATI IS COMMITTED TO EXCELLENCE TODAY, AS WELL AS TOMORROW

  3. ATI Ongoing Support Service Support Highlights Major Problem Identification It is our goal at ATI to keep your integrated communication system operating 365 days a year, 24 hours a day, because it is essential to your business activities. We stress the importance of maintaining every system at its peak performance. The ATI customer support center provides the highest quality ongoing support of the products we represent. The center is your one-stop source for ongoing support including problem resolution, system administration, requests for additional training, and general system usage questions and concerns. Highlights of the service support during the warranty or maintenance term. wAll service parts and labor provided at no charge. w24 hr, 7 days a week service availability wEmergency Service wOngoing training opportunities wCentralized service via one number to call for all your service and technical requests, ensuring a fast and effective resolution at 831-1307 Major problems indicate a situation that seriously affects system operation. You will be asked to prioritize the situation when you call the ATI service-support center. Generally, major situations are defined as follows: wThe inability to make or receive phone calls from your location wThe inability of the attendant position console to receive incoming calls Remedial Maintenance Response Times Within Coverage Maint. & Warn. Info Remedial maintenance includes both hardware and software. ATI is responsible for all parts, tools and labor required to maintain your ATI system(s). We provide the technical services of our trained and certified technicians, remotely or at the system site, as appropriate, in order to perform remedial maintenance. Each system (where applicable) is remotely monitored by the ATI Support Center in Pittsburgh, Pennsylvania. ATI will respond to all service requests within coverage hours when notified that the equipment is not functioning properly. We furnish all replacement parts, and quality spare parts are kept at various ATI locations to ensure availability when you need it. If on-site response is determined to be necessary, the following is response time commitments for a major problem: wWithin 50 miles of an ATI service- responsible office: 4 hours wWithin 150 miles of an ATI service responsible office: 6 hours ATI’s warranty and maintenance package includes complete coverage of all equipment, parts, labor, training, and emergency service. Remote maintenance is also available. The following packages are available upon request. wUnlimited Remote provides unlimited remote changes within 1 year period $800.00 wBasic Remote provides 25 remote changes within a one year period $400.00 Please Call For Further Information

  4. OUR VISION ATI Communications Inc. is Pittsburgh’s premier provider of communications equipment and service for many different types of organizations. ATI is committed to our customers to constantly improving our quality of service and to assist in increasing the competitiveness of the business we serve. The ATI family is comprised of over 450 dedicated professionals. Each member brings unique and personalized qualifications in various technical, service, managerial, clerical, and sales positions. As the premier designer and provider of full-service communications, we will always strive for “Total Customer Care” in all we do and in every decision we make. Scott Silverman President John M . Thomas General Manager Service & Maintenance Program Aargent Telecomm PO Box 12718 Pittsburgh Pa. 15241 Sales/Service (412)257-8803 Fax (412)257-4462

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