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Human Resources Management

Human Resources Management

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Human Resources Management

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  1. Human Resources Management (Personnel Management)

  2. Human Resources Management • “consists of all the activities involved in acquiring, maintaining, and developing an organization’s human resources” (Pride, Hughes, and Kapoor, 2005)

  3. Phases of HRM Activities • 1) acquiring • 2) maintaining • 3) developing human resources

  4. Acquisition • Includes planning as well as the various activities that lead to hiring new personnel • HR Planning • Job Analysis • Recruiting • Selection • Orientation

  5. Maintenance • Consists primarily of encouraging employees to remain with the firm and to work effectively • Employee Relations • Compensation • Benefits

  6. Development • Concerned with improving employees’ skills and expanding their capabilities • Training and Development • Performance Appraisal

  7. The Workforce in Funeral Service • current demographics • 2010? • racist profession • change? • compensation • “quality” employees • “second career” funeral directors

  8. Job Description • “ a document that lists the major responsibilities and tasks of the job” • Job Analysis: “the process of determining the critical components of a job for the purpose of selecting, training and rewarding personnel” • Components of a Job Description

  9. Job Specification • “ a document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively”

  10. Recruitment • Sources in Funeral Service • Factors affecting recruitment and selection

  11. Employment Application Process • Bona Fide Occupational Qualification (BFOQ) “a qualification that is absolutely necessary for the job; it is an allowed and approved reason for discrimination”

  12. The Employment Interview • Interview Preparation: • 1) suitable time and place • 2) others to be notified • 3) necessary data and information • 4) employees not to interrupt • 5) list of points to cover • 6) clear and reasonable objectives • 7) applicant’s objectives • 8) follow-up steps • 9) record of the interview • 10) follow-up interviews

  13. Employment Interview (cont’d) • Beginning the interview: • During the interview: • Terminating the interview: • Structured Interview • Unstructured Interview

  14. Reference Checks • personal references • illegal information • signed release • contacting references • if reluctant to cooperate New Employee Orientation