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Hospitality Ethics

Hospitality Ethics. Of Hospitality Management HRT 383. Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02)

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Hospitality Ethics

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  1. HospitalityEthics Of Hospitality Management HRT 383

  2. Ken Blanchard & Norman Vincent Peale, co-authors of The Power of Ethical Management Stephen Covey, author of The 7 Habits of Highly Effective People John Mangrich, presenter at the University La Verne (Ethics - 01/23/02) Leonard Pellicer, author of Caring Enough to Lead Manuel Velasquez, author of Business Ethics: Concepts and Cases Danah Zohar and Ian Marshall, co-authors of SQ - Spiritual Intelligence Quotegarden.com Special Thanks to…

  3. HRT 383 – Learning Objective C • Demonstrate effective leadership qualities related to communication, team performance, decision-making, and hospitality ethics • Define Ethics… • Let’s discuss the terms…

  4. HRT 383 – Learning Objective C • To understand ethical behavior, one must be able to identify ethical tenets of the hospitality management profession • This is not a list to choose from • This is not a “magic” list! • The learning objective is designed to enhance your ability—in business ethics—to evaluate actions, identify issues, and respond in appropriate ways • Ethics is a “curriculum thread”

  5. Definitions (Oxford English Dictionary) • Ethics: Greek word ethos, referring to character and individual behavior • Ethics: The science of morals • Morals: Concerned with character, or right and wrong, or goodness and badness

  6. Definitions (Oxford English Dictionary) • Tenet: Doctrine held by a group or person • In business, other terms used in place of “tenet” include value, belief, and principle • Which word works best…?

  7. Ethical Tenets in Hospitality • Individuals have personal values • Organizations have values—these values may be linked to culture, traditions, and customs • People work together in organizations • Organizational values may conflict with personal values • Be clear about your personal values…

  8. The 5 P’s of Ethical Management (Blanchard & Peele) • Purpose – your personal vision • Pride – your sense of satisfaction • Patience – sometimes it’s a long road • Persistence – standing your ground • Perspective – be focused and clear “There is no pillow as soft as a clear conscience.” - French Proverb

  9. Is it Legal? (Blanchard & Peele) • Violation of criminal laws? • Violation of civil laws? • Violation of company policy? • Appearance of being improper or immoral? • Will it harm or embarrass the customers or company? “Reputation is character minus what you’ve been caught doing.” – Michael Iapoce, A Funny Thing Happened on the Way to the Boardroom

  10. Is it Balanced? (Blanchard & Peele) • Is it fair to all parties concerned? • Fair short-term & long-term? • Is it fair to the competition? • Would it cause customers to view the industry negatively? “The reputation of a thousand years may be determined by the conduct of one hour.” - Japanese Proverb

  11. Is it Right? (Blanchard & Peele) • How will it make you feel about yourself? • Will you be proud of yourself after making this decision? • How would you feel if your decision made the front page? “The time is always right to do the right thing.” - Dr. Martin Luther King, Jr.

  12. The Ethics Check (Blanchard & Peele) • Is it legal? • Is it balanced? • How will it make you feel about yourself? “It’s not hard to make a decision when you know what your values are.” - Roy Disney

  13. At the End of the Day (Blanchard & Peele) • How do you feel about yourself? • How do others feel about you? • Did what you do match what you said? • Did what you do match what you feel? • Did what you do match what other people believe is right or good? “Live in such a way that you would not be ashamed to sell your parrot to the town gossip.” - Will Rogers

  14. Ethical Tenets in Hospitality • Organizational acts originate in the choices, behaviors, and actions of individuals • Ethical decisions may, at some point, involve any and all organizational stakeholders • Personal ethics and organizational ethics cannot be separated • You are part of the organization…

  15. Issac Asimov: “Never let your sense of morals prevent you from doing what is right.”

  16. Author Unknown: “My goal in life is to be as good of a person as my dog already thinks I am.”

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