1. e-enabled services in India Post An overview

2. Introduction • Services offered through central server based applications • Some services are partially online others fully online • Data is exchanged among offices participating • Offices are connected on a wide area network through one of the connection methods for the purpose • These services, apart from facilitating quick service afford traceability • Since offices need to be centrally connected, connectivity itself is a challenge • As data is exchanged between offices, great care to be taken to perform transactions as per the standard operating procedure

3. List of services • Designed and maintained by India Post • ePayment • eMO • Speednet • RNet • MO videsh • Parcelnet • Designed by NIC • ePost • iMO • UPU product • IFS • Agency service • Western Union Money transfer • Moneygram

4. Applications designed by India Post

5. Common features • Applications integrate with Meghdoot • Each application has a dedicated communication module • Communication modules connect to central server (CEPT Mysore) through WAN to exchange transaction data • Data transfer is subject to certain conditions and has inbuilt security checks • MIS follow up adds value through critical monitoring

6. Schematic diagram of Meghdoot POS link

7. Speed Post and Speednet

8. Speednet • Speednet, deployed across speed post handling facilities – Booking PO, sorting hub and delivery PO • Designed to collect articles from various sources, close bag and despatch, issue articles to beats and take returns and maintain accounts • Communication module exchanges data with the central server of each of these events • Provides tracking facility and MIS

9. Critical steps in Speed Net Operations

10. ePayment • Helps collection of utility bills for a biller • Billers can be at various levels – divisional, regional, circle, all India • Transfers data electronically from booking Post Offices to office of payment • Collection of bills through Point of Sale and payment to biller is through treasury module • Data of bills collected passed on to central server subject to certain conditions • MIS of all transactions available for monitoring; billers can also be given access to MIS site for extracting biller specific MIS • A secure network is in place to ensure safe transmission of data and to immediately arrest attempts to manipulate • RMFS and NPS transactions also handled

11. E Payment PO Using Meghdoot 7 for: • eBillPayments • eVPP ePayment network Central Server Biller creation & MIS Biller Directorate User Post office of Payment Circle User www Region User Division User Node with ePayment Client

12. eVP • eVP system helps ecommerce by providing cash on delivery facility • eVP billers are created by web administrators • Booking offices accept eVP articles without VPMO form • Article travels in the normal course to office of delivery • Data travels electronically to office of delivery – if epayment office • If delivery office is non epayment office data goes to HO concerned • Delivery office issues articles to beat through Postman on arrival • When Postman delivers the articles and return is taken and submit accounts done in Postman module, delivery data is transferred electronically to booking office • Payment to biller is made through treasury module • MIS is available on all details; tracking facility is also provided eVP workflow

13. eMO Network

14. eMO • Essentially a mode of transmission – electronic through WAN for expeditious payment • Secure channel • Booking is done in Point of sale and payment through Postman module • eMO application used to authorise and print eMOs and perform allied transactions • eMO communication module (eMO client) exchanges data with central server • Facilities like one-to-many and many-to-one are added features • MIS reports of various categories for effective monitoring and tracking facility

15. RNet • Integrates registered/insured/VP letter mail transactions across Post Offices and Sorting offices • No separate application deployed in POs – Articles booked in Point of sale, despatch list generated thro’ despatch module, issued to beats for delivery in Postman module • In sorting offices, RNet application deployed to receive bag and content articles, include articles in bag for despatch and generate standard reports • Communication module working in PO and RMS offices exchanges article and bag data with central server • Facilitates tracking of registered letter mail for the customer • Provides transaction related MIS to management

16. Parcel Net • Integrates registered/insured/VP/Business & Express Parcel transactions across Post Offices and Sorting offices • In POs retail booking is done in Point of sale for regular parcel service(RP, IP,VP, Express Parcel) • Bulk booking of express parcels and business parcels is done through BNPL Parcel application • Dispatch module handles all these articles for onward transmission to the parcel hub. Message transmission is through an upgraded Rnet communication • Parcel hubs & express parcel hubs use Parcel Net application to handle these articles aided by an exclusive parcel net communication for transmission • Delivery is through the Postman module and payment on COD parcels is through the treasury module

17. Services through tie-ups

18. ePost

19. iMO • Online money transfer that is safe, convenient and reliable • A web based process provided through identified Post offices within Indian territory – technology provided by NIC • Transfer is between two resident individuals • Amount of remittance between 1000 to 50000 • Amount can be disbursed within next minute

20. International money transfers • Western union money transfer • IndiaPost works as agent to offer this service • Only inward personal remittances – max 12 remittances in a year; max per remittance USD 2500 • Moneygram international remittance • Offered in partnership with Moneygram international inc USA through select POs • Only inward remittances for family maintenance and favouring foreign tourists

21. International money transfers • IFS • Inward remittance from UAE to designated POs in India • Through secure IFS channel • A single remittance should not exceed USD 2500 • Not more than 12 remittances to a single beneficiary in a year • Payments • UptoRs. 20000/- in cash through postman • Above Rs. 20000/- uptoRs. 50000/- in cash at PO counter • Above Rs. 50000/- in cheque at PO counter