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CTIBUZZ TELEPHONY SCREEN POPUP SOLUTION

CTIBUZZ TELEPHONY SCREEN POPUP SOLUTION. Advantages and Features. Can map CRM Data Fields in to CTIBUZZ Screen popup Multiple telephone number support Add on modules for Voice recording / Call Billing Improve Customer Satisfaction Call Status Tracking for Call taker

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CTIBUZZ TELEPHONY SCREEN POPUP SOLUTION

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  1. CTIBUZZ TELEPHONY SCREEN POPUP SOLUTION

  2. Advantages and Features • Can map CRM Data Fields in to CTIBUZZ Screen popup • Multiple telephone number support • Add on modules for Voice recording / Call Billing • Improve Customer Satisfaction • Call Status Tracking for Call taker • History of last 5 call details from same Customer on receiving a call • Can be Integrated with CRM Databases. • Integrated with Leading Telephony Platforms like Avaya, Cisco , Unify …….. • Increased productivity of Call Taker • Instantaneous retrieval of Information on the ringing of the call. • Call Taker can enter additional notes and information about the call

  3. CTIBUZZ CALL POPUP SCREEN

  4. CTIBUZZ CALL POPUP SCREEN

  5. Deployment Architecture

  6. Deployment & Call Flow • CTIBUZZ Server is integrated with PBX through TAPI / CSTA / AMI Protocols depending on the PBX being used. • Through this protocol the caller id of the incoming call and other details like agent id , status of call will be populated to CTIBUZZ server. • These information will be send to corresponding Call Taker’s PC and the data related to this CallerID will be retrieved from the CRM database. • Mapped fields of CRM database will be shown in the CALL POPUP of CTIBUZZ on the CALL TAKER’s PC.

  7. Case Study – Integration with Dentimax • A Leading Dental Clinic of Dubai came up with a requirement for retrieving and showing the Customer Contact details and their Confirmation status with a Doctor as soon as the call land on the Call Taker phone. • This clinic is using Unify Openscape PBX at their premises. • Dentimax software was being used for their Dental practice management and appointment management. • CTIBUZZ which is integrated with Unify openscape through CSTA interface , retrieve the CallerID , Agent login information from the PBX • Based on the CallerID information , the Customer records were pulled from the Dentimax and the Call Pop up was populated on the Corresponding Agent Screen .

  8. Thank you… Thank you… Contact Details: sales@speechlogix.com www.speechlogix.com Contact Details: www.voxspectrum.com/vox

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