Emotional Intelligence

1. EQ Emotional Intelligence

2. What is EQ? • Emotional intelligence is sometimes referred to as social intelligence. • EQ requires competencies in communication, sensitivity, initiative and interpersonal skills. • EQ is a better predictor for job performance than is IQ.

3. The value of EQ at work • Tend to see failure or setbacks as temporary not permanent. • Have the ability to manage feelings and stress. • Know when & how to express an emotion. • Has the ability to identify others’ emotions. (empathy)

4. 7 techniques for increasing emotional competence. • Take time, everyday, to appreciate what’s right in the world & your life. If you identify things you appreciate you will be more likely to notice those things. • Increase your “feeling” word vocabulary. Getting more accurate in naming your feelings helps you know yourself and others better. • Be your own best friend. Treat yourself as you would your best friend. • Listen with your heart. Sincere listening benefits the speaker & listener. • Talk back to yourself. Remain optimistic, try to see the bright side • Tune into your body. Emotions are a a good source of information about our bodies. • Smile more. You’ll feel better & so will others. K.Cannon

5. EQ at work • Various jobs require different EQ skills. Sales- Empathy & listening Musicians-self-discipline & motivation Leaders-Empathy, optimism & warmth. • Men & Women are equally emotionally intelligent, but they have different EQ strengths. • Gender differences: Women-higher in empathy & social responsibility Men- higher in stress tolerance & self-confidence

6. EQ skills can be learned • Assertiveness training • Stress management-yoga, meditation & jogging • Listening Skills trainings • Reading body language • Team building • Customer relations