1 / 13

Reference Service: A Traditional Desk or Something Else?

Reference Service: A Traditional Desk or Something Else?. Amy Burger Bonnie Morris. Reference in Decline. Association of Research Libraries. NGCSU Reference. In decline since 2004 Question types changing Why?. Get rid of reference desk?. desk goes here. Ref- olution. 1876

hakan
Télécharger la présentation

Reference Service: A Traditional Desk or Something Else?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Reference Service: A Traditional Desk or Something Else? Amy Burger Bonnie Morris

  2. Reference in Decline Association of Research Libraries

  3. NGCSU Reference • In decline since 2004 • Question types changing • Why?

  4. Get rid of reference desk? desk goes here

  5. Ref-olution 1876 • Traditional reference service established 1986 • Barbara Ford called for reexamination of reference desk model

  6. New Models

  7. Ref-olution 1992 • Virginia Massey-Burzio first proposed “tiered reference” model

  8. Tiered Reference Advantages • Efficiency • Time Management • Cost-effectiveness • Improved Service

  9. Tiered Reference Disadvantages: • Decreased visibility • Reliability of answers • Librarian preference

  10. Reference in USG Libraries Traditional Desk Tiered Reference

  11. Forms of Reference Service

  12. Moving Forward • Survey results • Original question: traditionaldesk or something else? • Continued development • Your experiences?

  13. Thank you! abburger@northgeorgia.edu bmorris@northgeorgia.edu

More Related