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Managing Involuntary Turnover

Managing Involuntary Turnover. 10-2. Aspects of an effective discipline and discharge policy include: Principles of justice Progressive discipline Alternative dispute resolution Employee assistance programs Outplacement counseling. Irwin/McGraw-Hill. Principles of Justice. 10-3.

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Managing Involuntary Turnover

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  1. Managing Involuntary Turnover 10-2 Aspects of an effective discipline and discharge policy include: • Principles of justice • Progressive discipline • Alternative dispute resolution • Employee assistance programs • Outplacement counseling Irwin/McGraw-Hill

  2. Principles of Justice 10-3 • Outcome fairness • Procedural justice • Interactional justice Irwin/McGraw-Hill

  3. Progressive Discipline 10-4 • Unofficial verbal warning • Official written warning • Second official warning, with threat of temporary suspension • Temporary suspension • Termination Irwin/McGraw-Hill

  4. Stages in Alternative Dispute Resolution 10-5 Open door policy Irwin/McGraw-Hill

  5. Stages in Alternative Dispute Resolution 10-6 Peer Review Open door policy Irwin/McGraw-Hill

  6. Stages in Alternative Dispute Resolution 10-7 Mediation Peer Review Open door policy Irwin/McGraw-Hill

  7. Stages in Alternative Dispute Resolution 10-8 Arbitration Mediation Peer Review Open Door Policy Irwin/McGraw-Hill

  8. Employee Assistance Programs 10-9 A referral service for professional treatment of specific kinds of problems Basic elements include: Covered programs identified Supervisors trained for referrals Employees trained to use system Costs and benefits evaluated Irwin/McGraw-Hill

  9. Model ofJob Dissatisfaction - Job Withdrawal Process 10-10 Causes of Job Dissatisfaction - personal disposition - task and roles - supervisors and co-workers - pay and benefits Job Dissatisfaction Job Withdrawal Manifestation of Job Withdrawal - behavior change - physical withdrawal - psychological withdrawal - health problems Irwin/McGraw-Hill

  10. Sources of Job Dissatisfaction 10-11 Personal Disposition Negative affectivity—a dispositional dimension that reflects pervasive individual differences in satisfaction with any and all aspects of life Irwin/McGraw-Hill

  11. Sources of Job Satisfaction 10-12 Organizational Tasks Aspects that affect job satisfaction Degree of Physical Strain Task Complexity Value of Task Irwin/McGraw-Hill

  12. Sources of Job Satisfaction 10-13 Organizational Roles Aspects that affect job satisfaction Role Conflict Role Ambiguity Role Overload Irwin/McGraw-Hill

  13. Sources of Job Satisfaction 10-14 • Supervisors and Co-Workers • reasons for satisfaction • share similar values • provide support • help to achieve goals Irwin/McGraw-Hill

  14. Sources of Job Dissatisfaction 10-15 Pay and Benefits Absolute amount of income Benefits package Pay structure Raises Irwin/McGraw-Hill

  15. Job Satisfaction Measures 10-16 • Job Descriptive Index (JDI) • pay • work itself • supervisor • co-workers • promotion opportunities • Overall Satisfaction Scales Irwin/McGraw-Hill

  16. Reasons to ConductJob Satisfaction Surveys 10-17 Monitor trends in satisfaction over time Identify impact of change on worker attitudes Compare with other companies, units Irwin/McGraw-Hill

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