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February 2013 Partnership Update: Year 2 Performance and Champion Call Insights

The February 2013 Partnership Update provides insights into the Year 2 Plan and upcoming Champion Calls scheduled for January through April. Each Champion will share current HCAHPS performance, highlight a best practice, and report on struggling units along with their action plans. Key deadlines include sending the most recent PSAT report by April 2. The call format for April will focus on unit performance, improvement metrics, and sharing effective strategies. This update aims to enhance collaboration and drive patient satisfaction improvement across participating hospitals.

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February 2013 Partnership Update: Year 2 Performance and Champion Call Insights

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  1. Partnership Update February 1, 2013

  2. Year 2 Plan January 2013

  3. Year 2 Plan February 2013

  4. Year 2 Plan March 2013

  5. Year 2 Plan April 2013

  6. Quarterly Champion Call

  7. Champion Call Format January 8 Call: • Each Champion – give a Report • Report the current performance on HCAHPS overall score • Share a Best Practice • Report on a unit that is struggling. What is the Action Plan? TO DO: April 2 – Send your most recent PSAT report to beckys@bhclg.com

  8. Champion Call Format April 9 Call: Portneuf, BayMed, THP-WNJ, SMC Harker Heights, and Mountainside will have PSAT reports (*if not PSAT yet, refer to January format) Each Champion – give a Report from the PSAT coversheets Overall Hospital Inpatient covesheet • Overall %tile ranking vs goal • Highest Perfoming Unit • Unit Improving Most Drill Down Most Improved Unit’s PSAT coversheet • Report Overall percentile Ranking vs. Goal • Dimension Improveing the Most – note a BEST PRACTICE. Why the improvement? (If time allows: Questions Improving the Most)

  9. Standing Site Visit Agenda Beginning or closing session with focused review of site visit report to validate follow-up on next steps Purpose of visit

  10. Implementation Discharge phone calls Vital Conversations

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