Developing Human Capital through Blended Learning

1. Developing Human Capital through Blended Learning Global Human Resources Development Symposium on Human Capital Development Coventry, United Kingdom 21-25 July, 2008 Mario Maniewicz, Chief, Policies and Strategies Division Telecommunications Development Bureau

2. Delivery Mechanism DAP (Doha action plan) Projects Networks of Regional and Local Experts CoEs Training Sessions T0T Face to Face(Workshops) HRD/M programme 5 EC ITU eLearning Platform / Regional Training Agreements ITCI Other eLearning Platform Target Population Managers and high level professionals from Telecom Sector: Administrations, Operators, Regulators, etc Students, Technical Staff, Young entrepreneurs (focus on women, youth and disabled populations)

3. DAP training actions Management of Change Knowledge Talent Performance

4. HCB Training Opportunities TotalNumber of workshop and online courses figures for 2007 Note: Gradual growth of online activities at HCB creeping up to 50% on average*

5. Key Findings Technically feasible • Adopted by participant countries as an innovative and useful tool for bridging distance and time • Obvious advantages of cost savings on travel and replication, cheaper, faster and wider dissemination of material and replication of sessions etc. ...1991 Teleproject

6. ..1996 Key Findings • Large interest from membership • Identified first need for introduction of the blended approach • Need to scale • Technical scaling • Process scaling • Opportunities to improve service to members by • Partnering with course providers to increase course offerings for ITU membership • Provide subsidized access to prime content for LDCs • Collaborative learning - e-communities, and sharing knowledge and global best practices Virtual Training Centre

7. What is the blended learning approach • Over the past years, the approach has been to use technology-based media to augment traditional forms of training delivery, such as classroom instruction and text-based materials leading to the rise of the term "blended learning”. • This term has come to mean different things to different people. Other exchangeable terms also used include “hybrid learning”, “mixed learning” • It is an effective way to accomplish learning, using resources optimally through the varying “blending” of both face-to-face and virtual resources in a manner that is appropriate and customized for the particular scenario. • The blended learning solution is now viewed as a process rather than an event.

8. The ITU e-Learning Platform • The “ITU e-learning center” was established in the 2002 as a tool to deliver distance training in developing countries. • Thisplatform has 2 major goals: Promoting the e-Learning culture in the telecommunication sector and to develop training programs. • Each year more than 1000 participants are trained through more than 50 on-line courses in different domains. • The HRD e-learning activities are carried out through different projects and initiatives, collaborating with telecom companies, universities, research institutes and administrations.

9. ITU eLearning Centre Key Findings • Technical scaling achieved (in numbers) • Achieve economies of scale through delivering online courses (Case in point : Latin America) • Technology advancement far more rapid than training methodology and practices. • Human factor issues • New roles for teachers or trainers • Changes in the learning culture slow to affect ..2002

10. what’s next? • Open learning system • Global network • of Nodes – standardized process and quality while customized content. • of People – communities of practice • Digital Library – of modular and standardized content 2008..

11. Site Configuration SNAPSHOT

12. the full cycle

13. ITU Initiatives using the blended learning approach • ITU e-Learning Platform • Centre of Excellence (CoE) • Internet Training Centres Initiative (ITCI) • Technical Assistance Program for developing countries on Telecom (Tap on Telecom) (TOT)

14. Highly specialized in nature Supported by ITU information, expertise and network. Partnership with our Member States and Sector Members comprising of Policy Makers, Regulators, Industry. Cost effective training programs Opportunity to build relationship with colleagues and peers in other organizations & countries The CoE Advantage

15. CoE AFR-F CoE ARB 5 Prog Technical Awareness Regulatory IssuesBusiness Management Rural connectivity Spectrum management 5 Prog R.O.Korea Pakistan Thailand Malaysia Iran 4 Prog./5 partners Tech.Awareness Policies & Reg. IssuesCorporate ManagementInternet Technologies Spect Man & Sup. Strategic ManagementTechnology TrendsRegulatory IssuesSpectrum managementInformation Techn. 3 PROGRAMS OAS/CITELIDB BELL SOUTH IIT CTU Telecom Policies New Telecom Techniques Regulatory Issues ICT based Business CoE ASP CISBranch CEEBranch CoE AMS The ITU Centre of Excellence Network CoE EUR+CIS 5 Prog./2 partners 6 Prog./2 partners Telecom Policies Regulatory Issues Business management New Technologies IP Awareness Rural Connectivity Regulatory Issues Business management New Technologies Spectrum Management Rural Connectivity SFM IIT ALCATEL IIT 5 Prog./3 partners CTO Airtel IIT Regulatory Issues Business management New Technologies Spectrum Management Rural Connectivity CoE AFR-E

16. blending projects effectively CoE Network and its face-to-face delivery mechanism for local, regional or global activities in tandem with ITU elearning platform and its online delivery mechanism to deliver Effective capacity building for developing countries on specialized topics

17. ITU Initiatives using the blended learning approach • ITU e-Learning Platform • Centre of Excellence (CoE) • Internet Training Centres Initiative (ITCI) • Technical Assistance Program for developing countries on Telecom (Tap on Telecom) (TOT)

18. Internet Training CentresCisco Partnership Project • Provides students and professionals in developing countries with affordable training in IP networking using a blended model of downloaded training material from the web portal; hands-on instructor-led practical classes; and online assessment • There are now 66 centres, in 56 countries • More then 5,683 graduates and 1931 current students • More than20 centreshave beenexpanded to include varied curriculum such as cabling, wireless and IT essentials

19. Internet Training CentresEuropean Commission Partnership Project • A project jointly funded by the EC & ITU to provide skills in open source technologies and promote entrepreneurship. • 140-hour course using a blended learning approach to build skills of 40 hour self-paced interactive component; 100 hour instructor assisted practical exercises; in-built assessment; CD ROM version. • Browser based curriculum on “How to build e-Secure Web-Based Services” • Student Module • Instructor Module • Learning Tracking Utility

20. ITU Internet Training Centre Network

21. ITU Initiatives using the blended learning approach • ITU e-Learning Platform • Centre of Excellence (CoE) • Internet Training Centres Initiative (ITCI) • Technical Assistance Program for developing countries on Telecom (Tap on Telecom) (TOT)

22. TAP ON TELECOM The TAP ON TELECOM hands-on approach.. through remote access to IIT PLATFORM Remote access to IIT’s Montreal Lab for training on Fiber Optics Network, MPLS, SDH, ATM, IP Cyber Security, as well as Optical Testing, Network Monitoring and Performance Management

23. HCB Global STATS Training activities by Region by Domain

25. ITU eLearning platform Key Stats by Domains • Participants: 1100 • Training Providers: 45 • Beneficiary countries: 85 • Beneficiary organizations: 255

26. Thank Youhttp://www.itu.int/ITU-D