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Country Action Plan

REPUBLIC OF GHANA. Country Action Plan . Strategic Agenda. Value Proposition  Stimulating growth and employment which hinges on a knowledge based economy. Focus Areas  Develop IT/ITES industry (Business Process Outsourcing / Offshoring )

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Country Action Plan

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  1. REPUBLIC OF GHANA Country Action Plan

  2. Strategic Agenda • Value Proposition •  Stimulating growth and employment which hinges on a knowledge based economy. • Focus Areas •  Develop IT/ITES industry (Business Process Outsourcing /Offshoring) • Ensuring efficient, effective and transparent Government service delivery

  3. Goals • Create at least 40,000 jobs from the BPO industry within five years. • Generate close to US$ 1 billion from the BPO industry over a five year period (contributing approx. 2 % increase over current in GDP)

  4. What it will take to get there • Enabling environment to attract investment in BPO/ITES (Policies , regulations and laws) • Pool of skills and talent for BPO/ITES • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM)

  5. Key Action items Immediate (next 2 -3 months) •  Focus on skills development • Completion of BPO skills standards/curriculum guidelines • Standards/Curriculum Guidelines Validation • Training • Hiring of Training Consultant ( Content Development/Training of Trainers ) • Launch of Training Grants Program • Launch of Challenge Fund

  6. Medium term (next 6 -12 months) • Completion of Training Content / Train the trainers •  Accreditation of ToTs • Start Training of Learners / Agents Program • Approx. 7000 learners to complete training

  7. Long term (beyond 12 months) • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM)

  8. Resource requirements • Financial • Support for start ups $50million • Human • Skills Development $50million • Infrastructure $200million Total Projection $300million

  9. Possible Funding Sources/Cost structure • Internal Government resources 20% • Private Industry 40% • External (including DPs) 40%

  10. Business model/Collaborations • Private, Public, Partnership arrangements • Collaboration and Partnerships including: • Government, private sectors, training institutions, development partners • Potential partnerships and / or collaboration with India • Collaboration with India to be strengthened in ICT/ITES • Potential role for world Bank and other DPs • WB to lead in resource mobilization, country promotion

  11. Institutional arrangements for implementation • GOG to prepare implementation plan of strategies for BPO/ITES • Collaborations between MOE and MOC and other relevant MDAs • Collaborate with the private sector industry such as GASSCOM

  12. Capacity Building • Continuous review of skill gaps analysis • Study visits to related and relevant countries and institutions (starting with Philippines) • Scholarship for courses • Train the Trainers • Support for training institutions

  13. Communication Strategy • Stake holder dialogue • Awareness raising and sensitization internally • International promotion of BPO/ITES opportunities in Ghana • Networking and lobbying global industry players like Microsoft • Participation in international industry exhibitions and fairs • High level government advocacy to secure incentives • Benchmark with BPO countries eg Philippines, India, Mauritius • Active government and private sector websites

  14. Risk Assessment • Ghana is a low risk country and has a B+ rating by ‘Standard and Poors ‘ • Risk status in 2009, is expected to be an improvement on WB 2008 assessment • Protracted World Bank approval processes

  15. Mitigation strategy • Deepen democracy /further empower private sector participation • Work with World Bank to speed up approval processes

  16. Implementation monitoring arrangements • Various indicators being developed with stakeholders. • Progress will be measured according to fulfillment of the set goals.

  17. YEDAASE !

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