1 / 17

Ghana’s BPO/ITES Industry Growth Plan

Ghana aims to create 40,000 jobs and generate $1 billion from BPO industry, focusing on developing IT infrastructure and skills. The strategic agenda includes short, medium, and long-term goals along with resource requirements and possible funding sources. Collaboration with India and other partners, capacity building, communication strategy, risk assessment, and mitigation strategies are outlined for successful implementation and monitoring. Let’s accelerate Ghana's growth in the BPO/ITES sector - YEDAASE!

iwalani
Télécharger la présentation

Ghana’s BPO/ITES Industry Growth Plan

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. REPUBLIC OF GHANA Country Action Plan

  2. Strategic Agenda • Value Proposition •  Stimulating growth and employment which hinges on a knowledge based economy. • Focus Areas •  Develop IT/ITES industry (Business Process Outsourcing /Offshoring) • Ensuring efficient, effective and transparent Government service delivery

  3. Goals • Create at least 40,000 jobs from the BPO industry within five years. • Generate close to US$ 1 billion from the BPO industry over a five year period (contributing approx. 2 % increase over current in GDP)

  4. What it will take to get there • Enabling environment to attract investment in BPO/ITES (Policies , regulations and laws) • Pool of skills and talent for BPO/ITES • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM)

  5. Key Action items Immediate (next 2 -3 months) •  Focus on skills development • Completion of BPO skills standards/curriculum guidelines • Standards/Curriculum Guidelines Validation • Training • Hiring of Training Consultant ( Content Development/Training of Trainers ) • Launch of Training Grants Program • Launch of Challenge Fund

  6. Medium term (next 6 -12 months) • Completion of Training Content / Train the trainers •  Accreditation of ToTs • Start Training of Learners / Agents Program • Approx. 7000 learners to complete training

  7. Long term (beyond 12 months) • Rapid deployment of modern IT/BPO infrastructure • Promotion of Ghana as a destination for BPO/ITES industry investment. • Development of technology parks • Strengthening industry association (GASSCOM)

  8. Resource requirements • Financial • Support for start ups $50million • Human • Skills Development $50million • Infrastructure $200million Total Projection $300million

  9. Possible Funding Sources/Cost structure • Internal Government resources 20% • Private Industry 40% • External (including DPs) 40%

  10. Business model/Collaborations • Private, Public, Partnership arrangements • Collaboration and Partnerships including: • Government, private sectors, training institutions, development partners • Potential partnerships and / or collaboration with India • Collaboration with India to be strengthened in ICT/ITES • Potential role for world Bank and other DPs • WB to lead in resource mobilization, country promotion

  11. Institutional arrangements for implementation • GOG to prepare implementation plan of strategies for BPO/ITES • Collaborations between MOE and MOC and other relevant MDAs • Collaborate with the private sector industry such as GASSCOM

  12. Capacity Building • Continuous review of skill gaps analysis • Study visits to related and relevant countries and institutions (starting with Philippines) • Scholarship for courses • Train the Trainers • Support for training institutions

  13. Communication Strategy • Stake holder dialogue • Awareness raising and sensitization internally • International promotion of BPO/ITES opportunities in Ghana • Networking and lobbying global industry players like Microsoft • Participation in international industry exhibitions and fairs • High level government advocacy to secure incentives • Benchmark with BPO countries eg Philippines, India, Mauritius • Active government and private sector websites

  14. Risk Assessment • Ghana is a low risk country and has a B+ rating by ‘Standard and Poors ‘ • Risk status in 2009, is expected to be an improvement on WB 2008 assessment • Protracted World Bank approval processes

  15. Mitigation strategy • Deepen democracy /further empower private sector participation • Work with World Bank to speed up approval processes

  16. Implementation monitoring arrangements • Various indicators being developed with stakeholders. • Progress will be measured according to fulfillment of the set goals.

  17. YEDAASE !

More Related