Leadership

1. Leadership P. Shannon Elswick, FACHE

2. Leadership Part 1(Un)Common Sense • PRO Leadership * • Principle Centered • Relationship Oriented • Outcome Driven • How to Manage the Boss (more specifically, how to understand expectations and meet them) • Leadership 101 (life lessons) • Motivation, Inspiration and Communication • The Paradox of Leadership • Questions and Answers  

3. Listen, Learn … then Lead Listen, Learn … then Lead TED Talks –Stanley McChrystal (4:30 - 13:57 OR 6:11 – 7:29: 10:45 – 13:56)

4. PRO Leadership • Principle Centered • Relationship Oriented • Outcome Driven

5. PRO Leadership • Principles – core values we use to manage responses to the everyday stimuli of life • Integrity • Morals • Ethics • Honesty • Loyalty • Dependability • Courage

6. PRO Leadership • Relationships – every human transaction can be approached in such a way as to make others feel good about themselves • Trust • Respect • Openness • Consistency • Followership • Unity • Fun

7. PRO Leadership • Outcomes – all or us are ultimately measured by our ability to deliver positive results. Euripides wrote, “Judge a tree by its fruit, not its leaves.” • Communicate effectively • Remain calm (aequinimitas) • Discover and share data • Use intuition (blink) • Practice multidirectional accountability (goose/gander) • Invest in the team • Celebrate success

8. How to Manage the Boss (my version) Take care of business but DO NOT neglect your family! We need healthy and fulfilled team members focused fully on our customers and their needs. Lead by example. Show (don’t just tell) your team the principles and behaviors you desire for the organization. Be “fully present” (be THERE and BE there). Our fellow team members should never view any of us as being “out of place” anywhere on our campus and everyone deserves our full attention when we are with them. Save the multitasking for good friends and true peers. Be on time (meetings, homework, commitments, etc.). Timeliness is a sign of respect.

9. How to Manage the Boss (my version) Do not be a victim and do not let victims join or remain on our team. Success is hard enough to achieve with everyone working to be part of the solution! Be smart but be bold. I am willing to risk a few honest mistakes to avoid creating a culture where we consistently miss opportunities to succeed because we are timid. Be open! Be open with others and open to their feedback about you. Frankness, as long as it is tempered with courtesy and compassion, is a virtue. We will strive to create a culture where all team members give respectful feedback in all directions. I have a thing about can’t! There are many things we should not attempt and will avoid but there is very little which cannot be accomplished if we all work together.

10. How to Manage the Boss (my version) Everyone makes mistakes but actions that severely compromise patient safety, organizational image or personal integrity (dishonesty, disloyalty, etc.) will be aggressively investigated and nearly always result in termination of employment. I like to have fun and I like to be liked but please don’t ever doubt that we will work hard. I will not be shy about giving feedback and asking everyone for their best effort at all times. The time to tell me something is the moment you wonder if you should or not. If it’s not good news, I want to hear about if from you directly and/or up through your administrator and I want to know right away. E-mail from you gets to me very quickly and please do not hesitate to call the blackberry. If I can’t answer right then, I will get back to you as soon as possible.

11. Leadership 101 Worlds leading expert in one thing and … one thing I have full control over … DeWitt Jones: “If I believe it, I can see it.” Use your words to describe your future. Make others powerful. Throw yourself into your life like a rock in a pond and watch the ripples radiate. Treat others so they feel good about themselves- pick good partners and invest in those relationships.

12. Leadership 101 Set a common goal and mobilize people around that. Help others feel a part of something genuine, special, and important, and you'll Inspire real passion and loyalty Transformational leaders empower others by keeping them "in the know;" by keeping them fully informed on everything that effects their jobs. People want and need to feel that they are “insiders,” that they are aware of everything that is going on.

13. Leadership 101 Motivation is getting others to do something because they want to do it. This means creating an environment where people naturally want to do the right thing and so the leaders can let people have what they want. You have to understand what drives people, to communicate, to involve, to challenge, to encourage, to set an example, to develop, to coach, to obtain feedback, and to celebrate mutual success.

14. Leadership 101 To become a motivational leader, you start with motivating yourself. You motivate yourself with a big vision, and as you move progressively toward its realization, you motivate and enthuse others to work with you to fulfill that vision.

15. The Paradox of Leadership I am the boss so I can’t blame my team for … Thanks but I didn’t do it, I have a great team and they … I don’t really know that much about … Will you please help me understand … I’m sure you already considered this but … I wonder if anyone else has ever tried … I could never ask anyone else to …

16. How Great Leaders Inspire Action Why? How? What? TED Talks - Simon Sinek (0 to 8:00/11:00)

17. Leadership Part 2 By the Book(s) • Good to Great, Jim Collins • Aequanimitasand A Way of Life, Sir William Osler • Fish, Stephen C. Lunden, Harry Paul and John Christensen • Whale Done, Ken Blanchard • Leadership Lessons of the Navy Seals, Jeff & Jon Cannon • The Art of Possibility, Rosamund Stone Zander & Benjamin Zander • Executive Charisma, D.A. Benton • Orchestrating Attitude, Lee J. Colan • Questions and Answers

18. Good to Great (*) Level 5 Leadership as a theory was “discovered” by the research of Jim Collins. The idea is that respect towards others, selflessness by the leader, and a powerful commitment to achieving results bring out the best in members of the team. (*) Good to Great, Jim Collins

19. Good to Great Level 5 Hierarchy • Highly capable individual – productive contributor • Contributing team member – works well with others • Competent manager – organizes people and resources • Effective leader – catalyzes commitment and stimulates higher performance • Level 5 Leader – builds enduring greatness

20. Good to Great • Level 5 Leadership Formula Right People + Humility + Strong Professional Will = Success • Steps in Level 5 Leadership • Hire (recruit) the right people • Deploy the talent into the areas best suited to the skills and likes of the individual • Set a really high long-term goal (BHAG)

21. Aequanimitas (*) Known as the “first essay,” this was the valedictory address at University of Pennsylvania School of Medicine in 1889 Outward expression of a calm sense of even mindedness Also urges the development of courage, patience and honor Patience is “an equanimity which enables you to rise superior to the trials of life.” My analogy is that of the duck on the water (*) William Osler

22. A Way of Life (*) “Our main business is not to see what lies dimly at a distance, but to do what lies clearly at hand.” “Happy the man – and happy he alone, He who can all today his own, He who secure within can say, Tomorrow, do thy worst – for I have lived today.” (*) William Osler

23. Fish (*) Work environment could be worse than the fish market Possible to make work fun Love what you do Be present Choose your attitude Find time for play Make their day (*) Fish, A Proven Way to Boost Morale and Improve Results - Stephen C. Lundin, Harry Paul and John Christensen

24. Whale Done (*) Build trust Accentuate the positive When mistakes occur, redirect the energy Catch people doing things right Wake up and say something positive when things are going well Be sincere and honest (*) Whale Done, the Power of Positive Relationships - Ken Blanchard, Thad Lacinak, Chuck Tomkins & Jim Ballard

25. Leadership Lessons of the Navy Seals (*) Highly motivated teams (people need to want to be there) Clearly defined mission(s) Make the decision (then stand up and take the hit if necessary) Thundering herd mentality Feed the momentum (*) Jeff Cannon and Lt. Cmdr. John Cannon

26. The Art of Possibility Ben Zander - Boston Philharmonic conductor and music professor Speak in the language of possibilities. Life is a story … live your story! Can't take yourself too seriously (rule 6). Give everyone an A - show who the person inside is without the fears, etc. Conversation of downward spiral is that of “no possibilities” In the place of possibilities is the place where eyes shine. Conductor is the only performer who doesn't make a sound – his/her power is in the ability to make others powerful.

27. The Art of Possibility (*) Never doubt the capacity of the audience to grasp the vision . Enroll every voice in the vision. Great leaders see new pathways ... in fact they make new pathways. Try to remember that your barriers do not need to be there. Radiate possibilities to escape the downward spiral. Quiet the voice of “I can‘t.” (*) The Art of Possibility, Rosamund Stone Zander & Benjamin Zander

28. Executive Charisma (*) Be the initiator. Ask questions and ask for favors. Stand tall and smile. Be human, humorous and hands-on. Slow down, shut up and listen. Maintain esteem… yours and others. (*) Executive Charisma, Six Steps to Mastering the Art of Leadership – D.A. Benton

29. Orchestrating Attitude (*) Reflects your past, Describes your present, and Predicts your future (*) Orchestrating Attitude – Getting the Best From Yourself & Others Lee J. Colan

30. Attitude “Everything can be taken from a person but one thing: the last of human freedoms – to choose one’s attitude in any given set of circumstances, to choose one’s own way.” -Viktor E. Frankl, Holocaust Survivor and Philosopher In a landmark study, participants who were more positive lived an average of 10 years longer than the other participants.

31. Attitude We can use our words to change our situations as opposed to simply describing them. “Tell people how you want to feel and it won’t be long before you do.” Always be aware that we measure ourselves by our intentions but others judge us by our actions. “If you want to get the best from yourself, first give the best of yourself.” “Our experiences are much less important than how we choose to think about them. We draw into our lives that which we constantly think about – good or bad.” Henry Ford said, “Whether you think you can or cannot, you’re right.” That is the same premise as “what you think is what you get.” Thoughts become beliefs which become words and then commitments and actions which ultimately produce outcomes.

32. Lead Like the Great Conductors Models for Inspired Leadership … from the Symphony Orchestra. TED Talks - ItayTalgam (variable)

33. Leadership Part 3 By the Book(s) • Your Job Survival Guide, Gregory Shea • Leading from the Heart, Jack Kahl • Leading with Honor, Lee Ellis • The Heart of Change, John P. Kotter • Leadership Secrets of Attila the Hun,Wess Roberts • Sticking to It, Lee J. Colan • Questions and Answers

34. Your Job Survival Guide (*) Dangerous Waters Sailors vs. Paddlers Flat Water Thinking Working the Eddies Mastering the Roll The Power of Play Personal Floatation (*) Gregory Shea and Robert Gunther

35. Leading from the Heart (*) The Choice to Lead Character Comes First Creative Vision Driven to Win A Caring Culture Execution is the Thing The Servant Leader (*) Jack Kahl

36. Leading With Honor (*) Know Yourself Guard your Character Stay Positive Confront Doubts and Fears Over-communicate Develop the Team Balance Mission and People Exploit Creativity Celebrate Success (*) Lee Ellis

37. The Heart of Change (*) Increase Urgency (burning platform) Get the Vision Right Build the Core Team Communicate for Buy-in Create Short-Term Wins Don’t Let Up Make Change Stick (*) John P. Kotter and Dan S. Cohen

38. Leadership Secrets of Attila the Hun (*) • Leadership Qualities • Loyalty Courage Desire • Stamina Empathy Decisiveness • Anticipation Timing Competitiveness • Confidence Accountability Credibility • Tenacity Dependability Stewardship • Being a Hun (understanding customs) • Peace in the Camp (morale and discipline) • Pick Enemies Wisely and Leading the Charge • Rewarding the Huns (*) Wess Roberts

39. Sticking to It (*) FOCUS X COMPETENCE X PASSION = ADHERENCE (*) Lee J. Colan

40. The Happy Secret to Better Work Where is our focus External world predictive of happiness? If I work harder, will I be more successful? If I am more successful, will I be happier? Actually the opposite! TED Talks – Shawn Anchor (0:00 – 2:45; 6:18 – end)

41. Just for Fun Bohemian Rhapsody TED Talks – Jake Shimabukuro