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From… “ What’s the matter?” to “ What matters to you ?”

From… “ What’s the matter?” to “ What matters to you ?”. The Landscape of Patient and Carer F eedback. Incident Reporting . Patient Opinion. Scottish Public Services Ombudsman. Local Consultations. Public Forums. NHS Board Complaints Procedure. Ward Comments Cards.

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From… “ What’s the matter?” to “ What matters to you ?”

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  1. From… “What’s the matter?”to“What matters to you?”

  2. The Landscape of Patient and Carer Feedback Incident Reporting Patient Opinion Scottish Public Services Ombudsman Local Consultations Public Forums NHS Board Complaints Procedure Ward Comments Cards National Surveys

  3. “I would like to add that the rest of the staff we have met at this clinic have been lovely, caring people - a good team let down very, very badly but this heartless doctor.” “….bluntlytold her she had dementia, it would get worse and she had better think about a power of attorney - then bluntly said - "Are you suicidal? “ My pets get treated better by their vet.”

  4. How do others do it?

  5. Feedback is a start But can it make services better?

  6. National Patient Opinion Website: 4th October 2013

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