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Cross-Cultural Business Protocols: Maximizing Global Connections

This session explores key aspects of international business, including appointment etiquette, negotiating tactics, conversation do's and don'ts, and public behavior guidelines. Gain insights on deal making strategies, preferred presentation styles, managing conflict, and more.

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Cross-Cultural Business Protocols: Maximizing Global Connections

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Presentation Transcript

  1. Country Report Formats Randy Richards St. Ambrose University Thursday 5.25 10:00-11:30, 12:00 to 1:30, 2:00 to 3:30 Sessions 12,13, 14

  2. Agenda • Group reports by country

  3. Location and demographics

  4. Appointments and timing • typical vacation times • recommended appointment times • length of the lunch hour • signals that indicate beginning or end of an appointment • best arrival time (early, late, right on time)

  5. Deal making • negotiating tactics – do’s and don’t’s • the value of connections • sitting and presenting yourself in meetings • pace of negotiations • how disagreements and conflict is managed • preferred presentation styles • final agreements • thinking styles • adherence to company policy

  6. Conversation • welcome and unwelcome topics of conversation • the role of compliments • the tone of voice to be used • whether your hosts are physical or more reserved

  7. Public Behavior • how to greet strangers and introduce yourself • the rules for men shaking hands with women • acceptable demeanor • rules for eye contact • gestures/sayings to avoid

  8. Interview???

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