1 / 26

SGTM 11: Communication and Negotiation

SGTM 11: Communication and Negotiation. Peacekeepers’ Motto. Understanding communication and negotiation Negotiating in peace operations Working with interpreters. SESSION I: Understanding communication and negotiation. Peacekeepers’ need for communication and negotiation skills

kiayada-webb
Télécharger la présentation

SGTM 11: Communication and Negotiation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SGTM 11: Communication and Negotiation

  2. Peacekeepers’ Motto • Understanding communication and negotiation • Negotiating in peace operations • Working with interpreters

  3. SESSION I: Understanding communication and negotiation • Peacekeepers’ need for communication and negotiation skills • Principles of negotiation • Techniques of communication

  4. War Victory Surprise Combat Peacekeeping Peace Visibility Negotiation

  5. Negotiation is ... • ... not capitulation • ... a process, not an outcome • ... communication that aims at reaching agreement

  6. To achieve a “positive peace” • Use of Force ― less effective: parties comply while force is applied • Negotiation ― more effective: parties cooperate voluntarily

  7. Principles of Negotiation: • Understand your mandate • Understand their interests • Understand the cultural context

  8. Advance preparation = key to successful negotiation • General preparation = key for impromptu response • Know local history, culture and conflict • Know your mandate and orders • Use start of negotiations to learn more about problem

  9. Frequent negotiating topics • Freedom of movement (passage through roadblock) • Relationships between peacekeepers and others • Recurrence of violence • Dispute management • Arrangements for special events

  10. Communication Techniques • Listen (alert and focused) • Paraphrase (for clarification) • Communicate openness • Reframe (for flexibility) • Communicate non-verbally (body language)

  11. Cross-Cultural Communication • Show respect, do nothing to offend • Identify expectations • Maintain UN standards and guidelines

  12. SESSION I: Understanding Communication and Negotiation • Peacekeepers’ Need for Communication and Negotiation Skills • Principles of Negotiation • Techniques of Communication

  13. SESSION I : Summary Your tools are communication and negotiation. Your guideposts areyour mandate, their interests and the cultural/historic context. Your watchwords are “Respect others, do no harm”.

  14. SESSION II: Negotiating in Peace Operations • Stages of negotiation 1: Opening 2: Discussion 3: Closing Reporting negotiations

  15. Negotiations ― Stage 1: The Opening • Parties introduce themselves • Follow customs and protocol • Present and agree the agenda • Discuss and agree the rules of procedure

  16. Negotiations ― Stage 2: The Discussions • Opening Statements • Body language: respectful attention • Complaints: be clear, detailed & in writing • If anti-UN, correct misinformation, do not react • Identify issues that parties want to discuss

  17. Negotiations ― Stage 2: The Discussions • List emerging options • Refine options to proposals • Identify common positions • Summarize proposals • Present for agreement • Discuss implementation • Prepare news release

  18. Negotiations ― Stage 3: The Closing • Present final draft for adoption • Negotiate last changes • Record and adopt final statement • Sign and distribute original copies • Agree on next meeting • Close meeting with customs, protocol

  19. Reporting Negotiations • Immediate “sitrep” • Detailed report

  20. SESSION II: Negotiating in Peace Operations • Stages of Negotiation 1: Opening 2: Discussion 3: Closing Reporting Negotiation

  21. SESSION II: Summary • Three stages of negotiation as communication process aiming at agreement • Use common sense and apply guidelines appropriately • Report proceedings to ensure implementation

  22. SESSION III: Working with Interpreters • Negotiating in different languages • Tactics of working with interpreters

  23. Language assistants are not trained as professionals Peacekeepers should: • Expect incomplete interpretation • Facilitate job by: • using short sentences • avoiding unfamiliar words, jokes, idioms

  24. Working with Interpreters • Regard your local staff as your local ambassador • Avoid showing disrespect towards country, culture, people • Brief interpreters on how to do job • Physical position (standing/sitting) • Content of interpretation

  25. SESSION III: Working with Interpreters • Negotiating in different languages • Tactics of working with interpreters

  26. SESSION III: Summary • Expect incomplete interpretation • Brief interpreters on how to do job • Facilitate interpreters’ job • Regard your staff as your ambassadors

More Related