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DHS Mock Interview. This tutorial is meant to guide a new or seasoned worker through a process to aid in the interview and eligibility process . Access to a completed DHS-1171 is needed to go through the train of thought process. Begin. Supplemental Training Aid.
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DHS Mock Interview This tutorial is meant to guide a new or seasoned worker through a process to aid in the interview and eligibility process. Access to a completed DHS-1171 is needed to go through the train of thought process. Begin
Supplemental Training Aid Workers who take this training module must have completed the Eligibility Specialist New Worker Training Session (If you have not taken the four week training, please do not continue with this module as you will not be familiar with acronyms, policy and interview basics but come back soon!)
Interviews In Person Phone FAP and CDC interviews can be conducted over the phone SDA interviews must be completed in person
Resources Forms Online • Policies and Procedures • DHS-1171 Take a moment to review these items before continuing on in this tutorial.
Pop Quiz! If a client applies for MEDICAID, should you conduct an interview?
Incorrect Be sure to review policy and all possible answers for the correct choice!
Incorrect This question requires you to recall anytime a Medicaid application could result in the specialist needing to make a visual observation!
Correct! When a client will need an MRT referral, an in person interview is helpful to complete the 49 series of forms.
Congratulations! Now that you are starting to think “outside of the cubicle”, let’s move on!
What now? If a client states on the application that they have assets (by checking yes, but not stating the type) what do you do now?
Correct! In order to process the application correctly you should make every effort to obtain all information prior to processing!
Incorrect! Don’t deny it! You need to give the client an opportunity to provide additional information in the interview or with VCLs.
Incorrect! Various types of assets cannot be inputted without additional information. For example, if a client states they have a retirement account you would need to know more information before you enter it as an asset. Is it an IRA, 401K, or pension from a former employer? You want to generate a VCL for proof of the account but you also want to make sure you are asking for proof for something that actually exists.
Getting the hang of it? Let’s take a moment to make sure we aren’t moving too fast. Here is an example of an interview that did not obtain the required information. VIDEO LINK
What went wrong? • What should the interviewer have asked about the disability information?
Incorrect Well, almost!! Yes, you would have to ask if there is a current application on file at the Social Security Administration, but that is not all of the information needed.
Incorrect Well, almost!! Yes, you would have to ask when they became disabled, but that is not all of the information needed.
Correct!! This was a trick question. Not only would you need to know if they have a current application on file, but if they do is it in the appeals stage? If not, when will they re-apply for benefits? You must also have the date of disability for many of the disability screens. This is important because if they go through the MRT process, they will be deemed disabled as of a specific date.
Here is an example of what to do! VIDEO LINK
Notes Notice that the interviewer asked: If the client has an application on file with SSA What the onset of disability was If the client would be able to obtain current medical records as well as get a form completed by their physician If there was any income in the home (which would disqualify them from receiving SDA)
One more thing…. In order to properly determine eligibility, sometimes you need to ask the tough questions.
What about me? If a client states they are homeless, but provides an address that has a case match, do you need to ask them any other information?
Incorrect We should never take group composition lightly. If they live with others who also have a food case we need to clarify if they purchase and prepare together. We also must know their relationship with other members of the household as certain relationships are mandatory group members on one case.
Correct!! If the client states it is a friend or family member’s address we must now ask them if they purchase and prepare with a group. Remind the client that per policy we don’t consider them to be homeless unless they are sleeping in a shelter, in their vehicle or on the streets. Clarify how many nights they sleep at that address and be sure the client can get mail there.
Incorrect While asking a person about their situation can make the person feel bad, it is necessary in order to determine eligibility. We often have to ask tough questions so learning how to do so in a sensitive manner is important. Unfortunately getting to the information can mean asking multiple probing questions.
Congratulations! You have completed this training successfully. Feel free to retake the training at any time! Hit ESC to exit this tutorial.
