Visa Olympic Experience - PowerPoint PPT Presentation

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Visa Olympic Experience

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  1. Visa Olympic Experience Steve Vanhinsbergh March 2012

  2. Visa Olympic Experience • History • Global payment services organisation • Owns Visa Brand and Global Processing Systems • Has been a “TOP” Olympic Sponsor since Seoul 1988. • World Wide Sponsor of Paralympic Games since 2002 • Contracted with IOC until 2020 (18games)

  3. Visa Olympic Experience • Visa at Games time • Visa Only Card Accepted on Olympic venues • Including new payment methods i.e. cashless . • Payment Services on Olympic venues • POS Acceptance • ATM Network • Customer Service Network; 24/7 service to support Visa cardholders • Hospitality Program • VIP and Consumer

  4. Approach • Advance Trips to Venues • Work with Local Organizing Committee • Talk to Other Sponsors • Use Local / Global Risk Consulting Companies • Liaise with Government agencies (i.e.OSAC) • Surf Open Source information • Complete Venue Risk Assessment

  5. Challenges Incident Escalation Communications Decision Making Third Party Vendors 5

  6. London 2012 Structure VE Crisis Mgmt VI Crisis Mgmt VI Executive VE Executive Incident Commander Global Security Operations and Logistics Planning and Intelligence Guest Experience Communications and External Parties Client/VE Executive LOCOG/IOC Relations VE Business Intel POS/Network Visa Europe Comms Visa/Samsung Legal/Ambush Marketing Client/VI Executive Logistics and Staff Media Office Team Visa Athletes ATM Consumer VE Marketing Team 2012 Prepaid Info Booths/GCAS VE Merchant Prgms Consumer VI 27 February 2012/v18

  7. Incident Levels Business Related Alert Conditions/Triggers Life Safety/Facility Alert Conditions/Triggers DRAFT 7

  8. “High Stakes” Issues – Examples Life safety/medical issues Issues that could jeopardize the operational success of the event Issues with high media visibility or reputational impacts Issues with significant financial impact Issues impacting Visa’s relationship with the guests, partners and stakeholders Issues impacting multi-venues and/or multi-functions 8

  9. Games Readiness Exercises 9

  10. Thank you