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Quality and Savings: Creating a Multi-Institutional Online Tutoring Service

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17 diapositives · 311 Views · Sep 14, 2014

Carolyn Rogers, MSOB Coordinator of Online Student Services at the Connecticut Distance Learning Consortium, presents insights on establishing a cost-effective multi-institutional online tutoring service. This collaboration, formed in 1998, includes 39 higher education institutions and emphasizes the benefits for students, faculty, and staff. Key outcomes include trust building, shared ownership of service design, and increased access to resources. Successful online tutoring requires meticulous planning, ongoing evaluation, and a focus on collective strengths. For more, visit www.eTutoring.org or www.ctdlc.org.

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  1. Quality and Savings: Creating a Multi-Institutional Online Tutoring Service Carolyn Rogers, MSOB Coordinator of Online Student Services Connecticut Distance Learning Consortium Sloan-C International Conference on Asynchronous Learning Networks

  2. Formation of CTDLC--1998 WWW.CTDLC.ORG Members: 39 Higher Ed; 10 Affiliates

  3. Why Build Collaborations • Important for students, faculty, staff • Cost Savings • Net Gain that outweighs pain of collaborating

  4. Results • Build trust • Partners, not competitors • Members learned to think and work outside their institutional boundaries • Members can provide a service that alone they could not afford • Members have ownership of the service- its design and delivery

  5. Online Tutoring Participating Institutions • Four Private 4-year institutions • Three Public 4-year institutions • Eight Public 2-year institutions

  6. Online Tutoring -- Model Cost Saving Collaboration Institutional Ownership CTDLC Coordination

  7. Online Tutoring http://www.etutoring.org

  8. Online Tutoring Growth Institutions: Fall 01= 7 Spring 04= 15

  9. Develop and Nurture a Sense of Collaboration

  10. Importance of Coordinator’s Role • Facilitator • Trainer • Evaluator • Supervisor • Quality Control Manager • PR Rep • Design Consultant • Cheerleader

  11. Support Program Growth at Two Levels • Group Planning -Semester Planning, Develop Standards, Policies, and Procedures • Action Planning at the Local Level - Site visits, presentations, marketing planning and materials

  12. Utilize Collaborative Members’ Expertise • Program Standards Developed by Committee of Writing Experts

  13. Ongoing Program Evaluation • Conduct Program Assessments • Utilize Online Archives to Track and Report Student Usage • Utilize Archives to Monitor Quality • View Program Development and Improvement as Ongoing

  14. Lessons Learned from Collaboration • Put students first • Collaboration is time consuming • It requires upfront planning • The process makes the end product stronger and creates ownership • Project Directors are key

  15. More Lessons • Who else comes to the table matters • Online services are for everyone (not just distance students) • Incentives help • Coordination is essential and the coordinating skills are important

  16. Q&A

  17. Thank You • Carolyn Rogers Coordinator of Online Student Services crogers@ctdlc.org • More information: www.eTutoring.org www.ctdlc.org