Gesti n por procesos

Jun 13, 2012

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Objetivos. Conocer la metodologa de la gestin por procesosConocer cmo disear procesos. PROGRAMA. Qu es la gestin por procesos, cules son sus ventajas.Metodologa para la aplicacin gestin por procesos: Identificar clientes y sus necesidades Definir servicios/productos Desarrollar el mapa de procesos Describir procesos Diagramar procesos Anlisis de datos y mejora del proceso.

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Gesti n por procesos

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