London Borough Council's Health & Safety Workshop

1. London Borough Council's Health & Safety Workshop Forman’s Conference CentreWed 23rd Feb 201109:30 - 13.30

2. Introduction • Agenda • Welcome & Group Overview (Colin James & Martin Smith) • ‘A Single View of the truth’ (Colin James) • LBC Implementations & Lessons learnt (Toby South) • Case Study - Accident / Incident Reporting (Jon Robinson – LBR) • Coffee Break / Networking • LBC Group - Sharing information for better understanding (Gary Mann – RBKC) • Doing more for less + Improving Safety Culture & Behaviours (Colin James) • Open Forum - Q&A

3. Group structure • Footnote: set in 7pt Arial italic UKAS accredited audit and certification Auditing and certification services c 3,600 clients HR-CO SHE compliance and advice COSHH and H&S subscription H&S Consultancy c 800 clients Compliance software and solutions H&S, environmental, property and standards compliance c 85 clients Employment law compliance and advice HR & Compliance Software and Services Sales & Product Development Technology Backbone Sales and Product Development

4. A single view of the truth!Colin James

5. 'A single view of the truth' our process

6. Our approach • Key factors: • Flexible web based software solutions, tailored to suit the client’s process requirements • Securely hosted within Rackspace data centre • Easy to use - accurately capture, track and report valuable data • Banish the nightmare of ‘local’ spreadsheets & databases • Improved efficiency, reduced risk

7. Client examples Safety Culture, Incident Management, KPI (Scorecards) SHE Audits, Carbon Reduction Compliance Incidents, Scorecard, Waste, Energy & Carbon tracking Compliance – Surveys/Inspections/Audits SIMS – Heath & Safety Management / Audits Fleet Management, Outlet Defects & Incident Management Accident Reporting – Incidents, Near Miss, Violence & Aggression CHaSPI – Corporate H&S Performance Index

8. Public Sector Clients:

9. Digital Pen Partner Team structure Client Software Developers & Technical Support Application Service Provider Software Escrow Data Centre Hosting

10. Any questions?

11. LBC Implementations & Lessons learnt Toby South

12. LBC implementations & lessons learnt • What is Info Tracker? • The Implementations Process • ‘Live’ online examples • Experiences and Lessons Learnt • Questions?

13. What is Info-Tracker? • Fully hosted web based solution • Unlimited users / data / site locations • Future proof requirements • Powerful search engine • Integral report builder • Remote forms • Your corporate brand • Your terminology • Retain your processes • Workflow & email notification • Flexible data import / export • Upload and store documents

14. LBC Implementation Process

15. ‘Live’ online examples http://demo.info-exchange.com

16. LBC implementations & lessons learnt • One size does NOT fit all. • Every council uses different terminology. • Don’t underestimate staff’s uptake of the solution. • Using ‘Remote Forms’ means any member of staff can report an accident at any time • Forces managers to take more accountability for accidents to their staff. • Reports • Email Notifications • Investigation processes • The reporting of Incidents has increased following the implementation of Info Tracker

17. Any questions?

18. Case Study - Accident / Incident Reporting Jon Robinson – London Borough Richmond

19. Coffee Break!

20. LBC Group - Sharing information for better understanding - Gary Mann - RBKC

21. Doing more for less+ Improving Safety Culture & Behaviours

22. Doing more for less • Out of the box thinking! • If you’ve got it what else can you do with it? • Example HS&E data structures • Cross departmental opportunities? • Property Compliance, Asbestos Survey, Fleet, Claims, Audit, KPI’s, Carbon, Waste............? • Digital pen - the ‘write’ solution? • Live demo!

23. Digital pen technology: Step 2 Send data via mobile or docking station Step 3 Electronic record created via Info Tracker database Step 1 Complete paper form with digital pen

24. Digital pen benefits • Include: • Avoids re-keying data - improved productivity/efficiency • Does not change the way people work • Easy to use, robust and reliable • Seamless integration to our ‘Info Tracker’ database software • Pdf copy of handwritten form automatically saved to the database

25. Improving Safety Culture & Behaviours • Brief history... • HSL Climate Survey (http://www.hsl.gov.uk/health-and-safety-products/safety-climate-tool.aspx) • Rail Safety & Standards Board (RSSB) Safety Culture Network (http://rssb.info-exchange.com) • Waste Industry S&H (WISH) Forum (http://www.hse.gov.uk/waste/wish.htm)Objective 4: Health and safety climate and attitudes - Improve attitudes within the workforce to health and safety.  Develop and promote a climate survey tool that enables small and medium size organisations to measure the attitudes to health and safety within their workforce and identify areas where improvements can be made. • ODA Climate Survey Toolkit (http://2012-cst.info-exchange.com/) • Construction Sector Climate Survey Toolkit (http://cscs.info-exchange.com) • LBC........?

26. Q&A - Open Forum

27. Information management software. Delivering ‘a single view of the truth’. The Bean StoreNewhouse Farm Business CentreLangley RoadEdstoneWarwickshireB95 6DLT: +44 (0)1296 844200E: info@info-exchange.comI: www.info-exchange.com